Muhammad Bilal Haneef Qurashy
Dubai,United Arab Emirates
Summary
Dedicated sales professional with a Client-Centric approach, excelling in luxury retail environments. Proven ability to build strong client relationships and exceed sales targets through consultative techniques. Skilled in operational efficiency, inventory management, and team mentorship, committed to delivering exceptional customer experiences.
Overview
16
16
years of professional experience
Work history
Senior Sales Consultant
Rivoli Group LLC
Dubai, UAE
2022.10 - 2026.04
- Delivered exceptional luxury retail experiences by exceeding sales targets and building lasting client relationships.
- Retained customers by building rapport and delivering tailored product recommendations.
- Maximized sales opportunities by regularly replenishing stock levels of recently sold products.
- Cultivated and maintained a strong personal client book, fostering long-term relationships and ensuring repeat business
- Mentored junior team members, enhancing overall sales performance and team dynamics.
- Assisted management with daily operations, store opening and closing procedures, and morning team briefings in the manager's absence
- Designed visually pleasing in-store and window displays to increase footfall.
- Managed client complaints with the highest degree of professionalism, logging all interactions in the CRM system
- Oversaw merchandise receiving, inventory management, and inter-store transfers in compliance with company guidelines
- Handled end-of-day cash closing procedures in coordination with the cashier, ensuring full compliance with accounting and security standards
- Supported loss prevention efforts encompassing risk management, physical security, and cash controls
- Logged IT and operational support requests through the ICT system to maintain seamless store operations
- Liaised effectively with other departments for seamless operations.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Maintained store standards to uphold clean, professional appearances.
- Identified discrepancies in stocks through regular inventory management.
- Prepared invoices for customers with large orders or special sales types.
Sales Consultant
Ahmed Seddiqi & Sons
Dubai, UAE
2010.04 - 2021.12
- Applied a consultative sales approach to understand client needs and recommend the most suitable timepiece or jewellery offerings
- Managed inbound and in-person client enquiries, providing detailed product knowledge and tailored recommendations
- Followed up with existing clients to provide ongoing support, address concerns, and strengthen long-term relationships
- Implemented up-selling and cross-selling strategies, including accessories and complementary purchases, to maximise transaction value
- Consistently grew personal sales revenue through proactive client relationship management and strategic business development
- Processed client orders and coordinated product deliveries in alignment with client timelines
- Liaised effectively with management and the sales team to ensure client needs were understood and addressed
- Maintained and regularly updated the team's client books in accordance with company standards
- Resolved client complaints professionally and logged all requests in the CRM system
- Assisted the Store Manager with team supervision, daily briefings, and boutique operational requirements
- Managed inventory levels, merchandise receiving, and store transfers in line with company protocols
- Communicated daily sales performance reports and reviewed individual KPIs with all team members
- Represented the boutique at brand training sessions and business seminars to continually expand product expertise
Education
High School Diploma -
Emirates English Speaking School
DubaiSkills
- Client-Centric Approach
- Client Relations & Retention
- Consultative Selling Techniques
- Communication (Written, Verbal & Interpersonal)
- Up-selling & Suggestive Selling
- Product & Brand Knowledge
- Walking Assistance
- Attention to Detail
- Technology Savvy
- Operational Efficiency
- POS & Inventory System Operation
- Cash Handling & Closing Procedures
- Inbound & Outbound Client Calling
- Data Entry & CRM Management
LANGUAGES
English Advanced (C1)
Urdu Upper Intermediate (B2)
Hindi Intermediate (B1)
Arabic Elementary (A2)
Accomplishments
- Scored above 95% on brand knowledge quizzes for Swatch Group brands including Omega, Longines, Rado, and Tissot 2023
- Scored over 95% in Mystery Shopper evaluations
- Received multiple brand excellence certificates with scores consistently above 90%
- Ranked #2 in Dubai for Achieving Sales Target — Brand Incentive GC Watches (Guess Collection) 2019
- Received consistently positive client satisfaction feedback throughout career
Interests
Horology , Scents & Sensory Research
Timeline
Senior Sales Consultant
Rivoli Group LLC
2022.10 - 2026.04
Sales Consultant
Ahmed Seddiqi & Sons
2010.04 - 2021.12
High School Diploma -
Emirates English Speaking School