Hi, I’m
MUHAMMAD DANIYAL
Summary
Friendly and prompt Front Desk Agent, highly capable at using phone, computer and office equipment. Strong multi-tasking, communication and interpersonal skills. Unsurpassed mathematical skills and the ability to handle all front office operations.
Overview
4
years of professional experience
Work history
Signature 1 Hotel Tecom Barsha Heights DubaiDubai, UNITED ARAB EMIRATES
FRONT DESK AGENT
06.2023 - Current
Job overview
- Responsibilities: Welcome guests in a polite and friendly manner
- Perform gusts in a polite and friendly manner
- Perform check-in quickly and efficiently, according to the Hotel standards
- To be familiar with the walk-in guest procedures
- To ensure that the room billing method is completed as per hotel procedure
- Great Opera skills to perform (1 year Opera experience)
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Advised guests of current offers and promotions to upsell services.
- Delivered front of house duties with warm and professional manner.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Took guest reservations over the phone, in person and via computer and provided confirmations.
- Checked guests in and out and processed payments according to booking notes.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
ALBUSTAN CENTER & RESIDENCE HOTEL DUBAIDubai
FRONT DESK AGENT
03.2022 - 06.2023
Job overview
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered first class customer care through polite, professional service.
- Advised guests of current offers and promotions to upsell services.
- Delivered front of house duties with warm and professional manner.
- Took guest reservations over the phone, in person and via computer and provided confirmations.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and organised to uphold professional office reputation.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
RAMADA By Wyndham
FRONT DESK AGENT
01.2020 - 02.2022
Job overview
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Provided critical administrative support to [Number] co-workers.
- Assisted administrative staff with special projects using file management skills.
- Managed office calendar, set new appointments and assisted with arrangements.
Education
Bachelor of Arts BA
University overview
Status: Graduate
Graduate diploma in hotel Management
University overview
Status: Graduation
Skills
- OPERA FULL SERVICE Full grip on Opera "PMS"
- MS Office: (All versions: MS Word, MS Power Point and MS Excel)
- CCNA: Cisco Networking
- Office management
Languages
English
Hindi
Arabic (Basic)
Custom
will be provided upon request.
Personal Information
- Date of birth: 07/21/95
- Nationality: Pakistani
- Marital status: Single
References
References available upon request.
Timeline
FRONT DESK AGENT
Signature 1 Hotel Tecom Barsha Heights Dubai
06.2023 - Current
FRONT DESK AGENT
ALBUSTAN CENTER & RESIDENCE HOTEL DUBAI
03.2022 - 06.2023
FRONT DESK AGENT
RAMADA By Wyndham
01.2020 - 02.2022
Bachelor of Arts BA
Graduate diploma in hotel Management
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