Muhammad Dilawar

Key Responsibilities

• Managed Operations Across Multiple Brands: Oversaw daily operations for Talabat, Noon Minutes, and Keeta, ensuring smooth workflow and service quality across all platforms.
• Attendance & Shift Scheduling: Monitored rider attendance and efficiently managed shift allocations to meet operational demands.
• Brand Coordination: Acted as a key point of contact, coordinating with brand teams to align targets, resolve issues, and maintain strong working relationships.
• Communication Management: Handled emails and calls professionally to address inquiries, resolve conflicts, and ensure smooth information flow between stakeholders.
• Data Management & Reporting: Utilized Google Sheets and advanced formulas to maintain accurate records and create reports for management decision-making.
• Performance Monitoring: Checked rider performance daily using KPIs and live tracking dashboards, ensuring targets were met and service levels maintained.
• Dashboard Management: Oversaw live dashboards to monitor real-time operations, rider locations, and delivery performance.
• Onboarding & Training: Managed rider onboarding process, including orientation and training to ensure operational readiness.
• Documentation & Compliance: Collected, verified, and maintained riders’ documentation in compliance with company and UAE labor regulations.
• Rider Coordination & Support: Provided guidance, support, and resolution for rider issues, fostering a positive and efficient work environment.

• Answered all Riders questions and complaints in a professional manner.
• Management and resolve Riders complaints.
• Coordinate with the Talabat and Deliveroo Operations team to Manage Fleet Issues.
• Rider on Boarding.

• Dispatching Order for Customers.
• Handled office ordering and inventory.
• Scan documents and keep in records.
• Enter the Customer data with Pace and Correctness.

• Negotiated deals with suppliers, securing best prices for products.
• Delegated tasks effectively, ensuring team productivity was maximised.
• Maintained up-to-date knowledge of market trends for informed decision-making.
• Upheld high-quality standards in all sales activities, reflecting positively on brand image.
• Managed customer queries to improve overall service experience.