MUHAMMAD Ehtasham

*Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.

*Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.

*Increased client base by identifying and pursuing new business opportunities through market research and networking.

*Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.

*Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.

*Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.

*Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

*Contributed to industry events and trade shows to showcase products and gather industry intelligence.

*Recorded accurate and efficient records in customer database.

*Kept detailed records of daily activities through online customer database.

*Met existing customers to review current services and expand sales opportunities.

*Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

*Monitored service after sale and implemented quick and effective problem resolutions.

*Built relationships with customers and community to promote long term business growth.

*Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

*Trained new employees on customer service, money handling and organizing strategies.

*Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

*Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

*Prepares team performance evaluation report with assistance from

performance analyst for submission to senior management during team

meetings.

*Resolving Customer queries and complaints

*Inventory checking and making report on daily basis

*Analyzed individual team member personal data to pinpoint weaknesses, then

schedule one-on-one training sessions to address possible factors and improve

performance.

*Prepares team performance evaluation report with assistance from

performance analyst for submission to senior management during team

meetings.

*Customer Account reconciliation

*Purchasing inventory

*Security deposit refunding

*Established benchmarks for customer satisfaction.

*Delegate tasks and set deadlines

*Oversee day-to-day operation

*Monitor team performance and report on metrics

*Motivate team members

*Listen to team members' feedback and resolve any issues or conflicts

Health & Safety Responsibility

*Instructing workers to follow safe work practices

*Enforcing health and safety environment regulations

*Correcting unsafe acts and unsafe conditions. *Ensuring that only authorized,

adequately trained workers operate equipment /tools

*Reporting and investigating all near miss/ accidents/incidents

* Inspecting own area and taking remedial action to minimize or eliminate

hazards

*Promoting environment & health safety awareness in workers

*Using personal protection and safety equipment as required by the employer

*Following safe work procedures

*Knowing and complying with all regulations

*Reporting any injury or illness immediately.

*Review documentation needed for account opening

*Individual, Sole Proprietor, Company & NGO account Opening.

*Building and managing relationship with the customer lifecycle for New To

Bank customers

*Contacting customers in portfolio in order to capture higher share of wallet by

cross-selling products and marketing new products and services.

*Awareness of all policies and procedures issued in relation to money

laundering prevention and KYC

*Follow AML regulations regarding collection of customer information, monitor

and screen their transactions and report suspicious activity to financial

regulatory authorities

*Ensure completion of task on timely basis

*Performing RTGS & Issuance of Pay Order

*Locker Issuance

*Screen against the world's only real-time risk database of people and

companies.

*Ensuring the best quality advice at every interaction with the clients

*Screening of customers name on databases

*Maintained friendly and professional customer interactions

*Answered telephone inquiries on checking and savings accounts, loans and

lines of credit

*Identified sales opportunities and referred customers to branch partners in

financial services

*Educated customers on use of banking website and mobile apps

*Answered customer inquiries regarding account balances, transaction history,

services charges and interest rates

*Handled high volume calls to address customer inquiries and concerns.

*Coordinated with other departments to ensure seamless integration of new accounts into the banking system, optimizing efficiency across the organization.

*Managed high volumes of client inquiries, offering prompt assistance on account-related issues and maintaining strong relationships.

Pakistan

*Preparing financial documents such as invoices, bills, and accounts payable

and receivable.

*Completing purchase orders

*Managing payroll

*Completing financial reports on a regular basis and providing information to

the finance team.

*Verifying balances in account books and rectifying discrepancies

*Verifying bank deposits

*Managing day-to-day transactions

*Recording office expenditures and ensuring these expenses are within the set

budget.

*Posting daily receipts

*Reporting on debtors and creditors

*Handling accruals and prepayments

*Resolving errors in financial reports and correcting faulty reporting methods

*Participated in monthly, quarterly and annual audits.

*Controlled credit and confirmed debtors paid dues on time.

*Reviewed customer invoices for accuracy and posted information to general

ledger.

*Prepared bank deposits, checking and correcting any errors.

*Verified items billed against items received, following up with vendors to

reconcile variances.