MUHAMMAD FARIS
Ajman
Summary
Results-driven professional seeking to leverage skills in a collaborative, innovative environment. Committed to contributing effectively to a forward-thinking organisation while pursuing continuous career development. Eager to engage in challenging projects that enhance organisational success.
Overview
7
7
years of professional experience
Work History
Call Centre Agent
Alpha Debt collection
Sharjah
02.2026 - 07.2026
- Made outbound calls and sent communications to debtors to negotiate payment arrangements.
- Negotiated payment plans with debtors to ensure manageable repayment options.
- Organised and tracked customer accounts with outstanding debts to facilitate timely collections.
- Updated and maintained accurate collection records in Excel to ensure data integrity and support reporting.
Customer Service Coordinator
Black & Orange
11.2025 - 01.2026
- Managed customer accounts, updating details and processing requests efficiently.
- Implemented customer feedback surveys to identify service improvements, driving continuous enhancement.
- Resolved complex customer complaints, fostering positive relationships and enhancing brand loyalty.
- Professionally handled and processed customer complaints, completing in line with the company's procedures.
- Produced customer quotations using CRM system, completing in a timely and accurate manner.
Volunteer
Salama Events
03.2022 - 04.2022
Data Entry Operator
Raya Contact Centre
08.2019 - 12.2020
- Scheduled and prioritised data entry tasks to meet critical deadlines without compromising on quality.
- Compared source documents to verify accuracy of data.
- Performed data updates on information in company system.
Education
O Levels -
Excellist Institute
Skills
- Data Entry
- Time management
- Multitasking
- Interpersonal communication
- Teamwork
- Fast learner
- Flexible
- Patient and calm
- Goal oriented
- Dedicated
- Honest
- Hardworking
Custom
To the best of my knowledge and belief, this resume best describes my qualification, experiences and my-self. I do understand that any miss-statement provided here will lead to dis-qualification, if employed so keeping this in mind, I do hereby certify that the above entries made by me are true and correct in all respects.
Personal Information
Passport Number: BK8911824
Timeline
Call Centre Agent
Alpha Debt collection
02.2026 - 07.2026
Customer Service Coordinator
Black & Orange
11.2025 - 01.2026
Volunteer
Salama Events
03.2022 - 04.2022
Data Entry Operator
Raya Contact Centre
08.2019 - 12.2020
O Levels -
Excellist Institute