To join a progressive company that will enhance my abilities and expertise that in return I will impart my career skilled knowledge and experiences in a professional manner to help in boosting and obtaining the company’s vision by doing its mission effectively and efficiently with accuracy & speed.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Customer Service Manager (Hospitality Group)
Dreams Investment (Group of Companies)
Abu Dhabi, United Arab Emirates
08.2021 - Current
Investigated customer issues to find acceptable conclusion and prevent recurrence.
Diagnosed and communicated technical problems to customers at appropriate level of understanding.
Reviewed processes and practices regularly to achieve business goals.
Briefed and motivated staff to deliver daily operational requirements.
Sought customer feedback and applied data to inform service-level improvements.
Kept appropriate stock levels to meet operational needs.
Recruited high-performing, reliable staff for improved team productivity.
Implemented personal development programmes to enhance staff capabilities and satisfaction.
Leveraged strong product and service knowledge to assist customers and resolve issues.
Executed data-driven sales and marketing strategies to boost revenue.
Tracked expenses and business outgoings to remain within cashflow targets.
Treasury – Accounts Payable Supervisor
Farzana Trading, FMCG
Dubai, United Arab Emirates
11.2015 - 11.2019
Responsibility for managing the day-to-day duties of the accounts payable team, ensuring all invoices are processed in a timely manner in multiple ERP systems.
Cross checking and confirming of local and international payable/receivable through Cheque, wire transfers and bank transfers etc. Cross checking and tallying day to day cash, Petty cash transactions.
General accounting, bank reconciliations, currently handling ADCB, FAB, CBD, EIB, SIB, ENBD, NBF & Mashreq bank. Review and monitor bank accounts, cash balances &bank service fees along with administrative and perform administrative duties for online banking portals.
Providing accounting and clerical support to ensure that financial transactions are in compliance and of the VAT regulations. analyzing and interpreting changing tax legislation in both inside UAE and in GCC.
Review invoices to ensure that all the information appearing on SOA is accurate and complete. Verify that payable transactions comply with financial policies and procedures. Process transaction reports (aging, payment/receipts) after data entry
Perform treasury management functions including cash flow management as well as debt draw requests. Forecast company cash requirements (daily, weekly, and monthly)
Review updated vendor detail files, monitor accounts aging to ensure payments are up to date, reconcile vendor statements, research and make corrections of discrepancies.
Accountant cum Office Administrator
Al-Qusoor Al-Othmaniya
Doha, Qatar
04.2014 - 11.2015
Responsible for managing all the concerns related to accounts & finance department,
Handling Bank reconciliations, Parties ledgers reconciliations, Cash/Bank etc.
Preparation of salaries/payrolls and disbursement,
Scrutinizing general ledger on daily wise in order to ensure the effective and accurate financial control
Reconciliation of Accounts Payable/Receivables ledgers. Ensuring salary sheet, attendances & Overtime, are timely made for all employees & proper records are available to Unilever representatives for monthly invoice for verification.
Office administration and document preparation related with HR and other Legal works.
Education
Master of Commerce -
University of Calicut
Bachelor of Commerce - undefined
University of Calicut
Plus Two (Commerce) - undefined
Board of Higher Secondary Examination
S.S.L.C - undefined
Kerala Board, Calicut, India
Skills
First-hand experience in accounting, finance, human resource and operational management, have helped me develop team leadership, analytical, planning and organizational skills
Education and training in accounting practices, including organizational management, best practice and business efficiency
Employee management, Skilled trainer
Customer service and Complaint resolution expert
Exceptional interpersonal communication
Having workshop on personal attitude, Strong motivation, competitive work ethic and commitment for achievement Experienced in managing pressurized circumstances, working to strict deadlines, setbacks and situations of professional difficulty
Able to work with others and contribute to team success as well as having the ability to be independent and take my own individual initiative
Excellent communication skills, notably written and verbal communication, contributed to by work-related and academic experience Willingness to learn any required languages
Skilled in understanding and applying new ideas and practices in applied situations
Senior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi GroupSenior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi Group