Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Muhammad Hamed

Muhammad Hamed

Dubai,UAE

Summary

Professional with extensive experience in pharmacy operations, inventory management, and insurance claims processing. Proven ability to manage medication therapy, provide patient counselling, and collaborate with healthcare teams for optimal patient outcomes. Recognized for strong leadership, attention to detail, and effective decision-making skills. Committed to delivering exceptional customer service and proficient in Microsoft Office and Google Suites.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Pharmacist

Medicina Group
Dubai, UAE
10.2024 - 09.2025
  • Compounded and dispensed prescribed medicines accurately, ensuring compliance with UAE regulations.
  • Counselled patients on correct medication use, side effects, and lifestyle adjustments.
  • Managed OTC consultations, recommending safe treatments while prioritising patient benefits and business performance.
  • Processed insurance prescriptions through multiple online portals, efficiently resolving claim rejections.
  • Delivered clear product presentations tailored for patients and healthcare professionals.
  • Collaborated with medical representatives to share sales feedback and highlight product USPs.
  • Oversaw inventory management and controlled drugs, maintaining accurate patient records.
  • Ensured pharmacy compliance with safety standards, remaining audit-ready at all times.

Pharmacist in charge - Part Time

Dr. Sara Tarek Pharmacy
Mansoura, Egypt
05.2022 - 05.2024
  • Achieved promotion to pharmacist in charge within six months.
  • Increased revenue by 50% through efficient management of operations, staff, inventory, and logistics.

Community Pharmacist - Shift Manager - Full Time

City Pharmacy Chain
Cairo, Egypt
09.2021 - 03.2022

Pharmacist - Health Insurance Specialist - Full Time

Yodawy
Egypt
06.2022 - 06.2024
  • Promoted to senior team leader after one year, supervising 35 pharmacists and expanding customer base by 150% to over 60,000 patients monthly.
  • Reviewed and processed over 20,000 prescriptions across various medical insurance companies, ensuring accuracy and compliance with policies.
  • Collaborated with insurance firms to secure timely processing and resolution of billing issues.
  • Supervised operational activities by monitoring KPIs, implementing corrective actions, and generating performance reports.
  • Handled escalated queries or problems requiring senior intervention, maintaining service excellence.
  • Supported account managers in client relationship management, effectively resolving VIP member issues.

Education

Bachelor's degree - Clinical Pharmacy

Faculty of Pharmacy Cairo University
05.2017 - 5 2022

Skills

  • Organizational and time management
  • Insurance systems expertise
  • Pharmacy operations
  • Inventory management
  • Claims processing
  • Medication therapy management
  • Patient counseling
  • Healthcare team collaboration
  • Decision making
  • Attention to detail
  • Leadership skills
  • Supervisory experience
  • Pharmacy software proficiency
  • Communication skills
  • Customer service excellence
  • Microsoft Office mastery
  • Google Workspace proficiency

Certification

DHA Licensed


Languages

English
Arabic

Timeline

Pharmacist

Medicina Group
10.2024 - 09.2025

Pharmacist - Health Insurance Specialist - Full Time

Yodawy
06.2022 - 06.2024

Pharmacist in charge - Part Time

Dr. Sara Tarek Pharmacy
05.2022 - 05.2024

Community Pharmacist - Shift Manager - Full Time

City Pharmacy Chain
09.2021 - 03.2022

Bachelor's degree - Clinical Pharmacy

Faculty of Pharmacy Cairo University
05.2017 - 5 2022

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