MUHAMMAD HAMZA MAZHAR

Sales Support & Coordination:

• Assist the sales team with preparing quotations for major retails customers.
• Coordinate and follow up on sales orders, deliveries.
• Respond to customer inquiries promptly (via email, phone, or in person).
• Track and follow up on open orders and deliveries.
• Maintain customer databases and records (CRM, Excel, or ERP systems).

Order Processing & Management:

• Process and track customer orders in the system.
• Ensure accuracy in order details, pricing.
• Coordinate with logistics and warehouse teams for dispatch and delivery.
• Monitor stock levels and update the team on availability.

Product Margin Analysis:

• Monitor and maintain profit margins by:
• Reviewing cost vs. selling price.
• Identifying low-margin or loss-making items.
• Provide margin analysis reports to the sales manager.
• Suggest pricing improvements or alternatives based on margin insights.

Forecasting Orders:

• Analyze previous order data to predict future demand.
• Coordinate with sales and procurement teams for daily forecasts.
• Assist in preparing stock orders in advance based on forecasts.
• Preparing the stock order sheet on daily bases.

Sales Reporting:

• Generate daily, weekly, and monthly sales reports.
• Compare current month’s sales vs. previous months or years.
• Compare current month’s sales vs. Forecast/budgeted sales.
• Prepare and present reports to management.

Consolidated Order sheet:

• Collect daily orders of all our customers.
• Prepare a Consolidated Order Sheet (usually in Excel).
• Item-wise, quantity-wise consolidation.

Administrative Tasks:

• Maintain and update sales records, databases, and customer files.
• Prepare and send invoices, delivery notes, and other documents.

Internal Coordination:

• Communicate and collaborate with marketing, logistics, finance, and production teams.
• Provide internal updates on customer feedback or market trends.

• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Provide & update reports with shipment analysis, and maintain the Import and Export tracker daily through online shipping lines.
• Verify consignee & Notify party.
• Checking proforma invoices.
• Making the Purchase order (PO) in INFOR.
• Process the advance payments to some of our Suppliers.
• Checking the claim report with quality team and send reports to our suppliers.
• Prepare the credit notes sheet of claim containers and request the credit notes to suppliers.
• Prepare the items wise ETD & ETA sheets for owners.

• Keeping regular follow-up with the branch outlets
• Receiving daily orders and preparing total requirement reports on the item and quantity basis
• Coordinating purchasing team as per the requirements, Monitoring the orders and stocks while ensuring product availability at all times
• Process sales orders and ensure accurate and timely delivery.
• Operating INFOR software to prepare daily purchasing invoice for all outlets
• Perform a number of administrative support and customer service tasks to ensure efficient operation of office environment
• Working with staff members from other department such as marketing and financing to optimize sales
• Applying UNION COOP online price quotation in online portal
• Applying SHARJAH COOP online price quotation in online portal
• Enter the daily SALES SUMMARY of SAFEER & AD-COOP in excel
• Enter the Daily sales of SAFEER of all branches in ERP software
• Making the Month end sales report and reconcile with customer
• Highly knowledge in E-mails writing
• Handling Cash invoices for Cash customer & deposit the daily cash to the company cashier
• Follow up the pending invoices statement on daily base
• Posting of all invoices at the end of the month to maintain the month end profit/loss report
• Handling Earth supermarket & Al-Ain coop daily bases orders and prepare orders sheet
• Uploading Day wise sales report for Earth supermarket & Al-Ain coop in ERP software