Summary
Overview
Work History
Education
Skills
Languages
Timeline
Muhammad Haroon

Muhammad Haroon

Dubai

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

17
17
years of professional experience

Work History

Service Advisor

Alfuttaim Auto Center
06.2014 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested additional services to customers in order to meet upsell goals.

Warranty Manager

Toyota Southern Motors (Authorised Dealer)
10.2012 - 01.2014
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Automotive Team Leader

Indus Motor Company (Manufacturer)
10.2006 - 09.2012
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Team Member Automotive

Indus Motor Company (Manufacturer)
09.2003 - 09.2006
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Technology - Mechanical Engineering

Indus Institute of Higher Education, Karachi, Pakistan
09.2010
  • 3.06 GPA

ST - Electronic Fuel Injection System

Patrik's Institute of Science & Technology, Karachi, Pakistan
07.2008 - 08.2008
  • Completed professional development in EFI system

Diploma Of Associate Engineer - Mechanical Engineering

Pakistan Swedish Institute of Technology, Karachi, Pakistan
02.2008
  • First Division

Skills

  • Handling Customer Complaints
  • Workflow Management
  • Corrective Actions
  • Performance Goals
  • Product and Service Solutions
  • Excellent Communication
  • Team Collaboration
  • Diagnostics and Repair
  • Incident Escalation
  • Work Order Interpretation
  • Service Order Flow
  • Administrative and Office Support
  • Understanding Customer Needs

Languages

English
Urdu

Timeline

Service Advisor - Alfuttaim Auto Center
06.2014 - Current
Warranty Manager - Toyota Southern Motors (Authorised Dealer)
10.2012 - 01.2014
Patrik's Institute of Science & Technology - ST, Electronic Fuel Injection System
07.2008 - 08.2008
Automotive Team Leader - Indus Motor Company (Manufacturer)
10.2006 - 09.2012
Team Member Automotive - Indus Motor Company (Manufacturer)
09.2003 - 09.2006
Indus Institute of Higher Education - Bachelor of Technology, Mechanical Engineering
Pakistan Swedish Institute of Technology - Diploma Of Associate Engineer, Mechanical Engineering

Similar Profiles

CREATE PROFILE
Muhammad Haroon