Muhammad Haroon
Dubai
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
17
17
years of professional experience
Work History
Service Advisor
Alfuttaim Auto Center
06.2014 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
Warranty Manager
Toyota Southern Motors (Authorised Dealer)
10.2012 - 01.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Automotive Team Leader
Indus Motor Company (Manufacturer)
10.2006 - 09.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Team Member Automotive
Indus Motor Company (Manufacturer)
09.2003 - 09.2006
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Technology - Mechanical Engineering
09.2010
- 3.06 GPA
ST - Electronic Fuel Injection System
07.2008 - 08.2008
- Completed professional development in EFI system
Diploma Of Associate Engineer - Mechanical Engineering
02.2008
- First Division
Skills
- Handling Customer Complaints
- Workflow Management
- Corrective Actions
- Performance Goals
- Product and Service Solutions
- Excellent Communication
- Team Collaboration
- Diagnostics and Repair
- Incident Escalation
- Work Order Interpretation
- Service Order Flow
- Administrative and Office Support
- Understanding Customer Needs
Languages
English
Urdu
Timeline
Service Advisor - Alfuttaim Auto Center
06.2014 - Current
Warranty Manager - Toyota Southern Motors (Authorised Dealer)
10.2012 - 01.2014
Patrik's Institute of Science & Technology - ST, Electronic Fuel Injection System
07.2008 - 08.2008
Automotive Team Leader - Indus Motor Company (Manufacturer)
10.2006 - 09.2012
Team Member Automotive - Indus Motor Company (Manufacturer)
09.2003 - 09.2006
Indus Institute of Higher Education - Bachelor of Technology, Mechanical Engineering
Pakistan Swedish Institute of Technology - Diploma Of Associate Engineer, Mechanical Engineering
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