Muhammad Haseeb Arshad
Dubai,UAE
Summary
Accomplished professional with expertise in fleet and logistics management, workforce and performance management, and scheduling and dispatching. Demonstrates exceptional problem-solving and crisis management skills, ensuring seamless vendor and partner coordination. Adept at leveraging technology and data analysis to enhance customer service and communication. Committed to driving operational efficiency while pursuing opportunities for career advancement in logistics and management.
Overview
9
9
years of professional experience
Work history
Service Operation Manager
Executive Way Delivery Services
Dubai, Dubai
2023.01 - Current
- Rider Recruitment & Training: Led the hiring, onboarding, and training of riders, ensuring smooth integration into a fleet of 600+ riders.
- Fleet and Logistics Management: Optimised delivery routes, monitored real-time tracking, and ensured efficient dispatching for on-time deliveries.
- Performance Monitoring: Established KPIs to track rider performance, delivery efficiency, and customer satisfaction, implementing improvements as needed.
- Workforce & Shift Planning: Managed rider schedules, shift allocations, and ensured adequate coverage during peak hours.
- Issue Resolution and Support: Addressed rider concerns over the phone and in person, resolving queries related to payments, routes, and service expectations.
- Procurement and Equipment Management: Ensured sufficient inventory of rider kits, including uniforms, delivery bags, and safety gear.
- Regulatory Compliance & Safety: Enforced traffic safety regulations, conducted periodic training on compliance, and mitigated operational risks.
- Cross-department collaboration: Worked with HR, finance, and procurement teams to align operational strategies with business goals.
Operations Manager
Seemab Sikandar Delivery Services
Dubai, Dubai
2021.10 - 2022.12
Operation Supervision
MyNetExpress Delivery Services LLC
Dubai, UAE
2019.05 - 2021.10
Restaurant Operation
Deliveroo
Dubai, UAE
2018.05 - 2019.04
Hiring and Requirement Associate
Deliveroo
Dubai, UAE
2016.02 - 2018.04
Rider Supervisor
Deliveroo
Dubai, UAE
2015.11 - 2016.02
Education
High School Diploma - Library Science
Higher Secondary Punjab
PakistanBachelor of Arts - Electronics
PAKTISAN
PakistanSkills
- Fleet & Logistics Management
- Workforce & Performance Management
- Scheduling & Dispatching
- Problem-Solving & Crisis Management
- Vendor & Partner Coordination
- Customer Service & Communication
- Technology & Data Analysis
Languages
English
Urdu
Arabic
Personal Information
- Nationality- Pakistan
- Visa status- Company Visa
- Valid UAE Driving license
- Proficient in the use of GPS navigation
Custom
4,B2,5,C1,5,C1
Timeline
Service Operation Manager
Executive Way Delivery Services
2023.01 - Current
Operations Manager
Seemab Sikandar Delivery Services
2021.10 - 2022.12
Operation Supervision
MyNetExpress Delivery Services LLC
2019.05 - 2021.10
Restaurant Operation
Deliveroo
2018.05 - 2019.04
Hiring and Requirement Associate
Deliveroo
2016.02 - 2018.04
Rider Supervisor
Deliveroo
2015.11 - 2016.02
High School Diploma - Library Science
Higher Secondary Punjab
Bachelor of Arts - Electronics
PAKTISAN