Muhammad Hassan
Dubai
Summary
Experienced Client Relationship Supervisor with a strong background in company formation. Skilled in managing client accounts, handling escalations, and ensuring smooth operations for offshore, free zone, and mainland setups. Expertise in optimizing processes, tracking KPIs, and leading teams to meet business goals. Proven ability to build lasting client relationships, ensure regulatory compliance, and drive client satisfaction. Strong problem-solving, communication, and organizational skills, dedicated to delivering exceptional service and operational efficiency.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Client Relationship Supervisor
Decisive Zone
01.2022 - Current
- Oversee the company's operations for offshore, free zone, and mainland company formations, ensuring efficient service delivery.
- Lead and support the operations team in handling complex client escalations, offering prompt and effective solutions to resolve critical issues.
- Manage relationships with VIP clients, ensuring their needs are prioritized and that exceptional service standards are maintained at all times.
- Supervise the operations team’s performance, ensuring they meet established KPIs and targets related to client relationships, satisfaction, and service delivery.
- Escalate and address client-identified problems, ensuring that issues are resolved in a timely manner and conducting follow-ups to confirm satisfaction.
- Ensure that all team members are aligned with service level agreements (SLAs) and drive performance to meet or exceed business targets.
- Implement strategic processes to improve operational efficiency, focusing on problem resolution and service optimization.
- Review and evaluate business performance to identify operational inefficiencies, recommending and applying process improvements where necessary.
- Develop and maintain strong relationships with internal departments to ensure the smooth fulfillment of client needs and operational goals.
- Foster cross-functional relationships with leadership to ensure seamless revenue growth and operational alignment.
- Maintain accurate documentation of customer interactions, feedback, and issues to drive continuous improvement in service delivery.
- Oversee daily team operations, guiding team members to ensure that tasks are prioritized, deadlines are met, and service quality is consistently high.
Operations Executive
InZone Corporate Services Provider
04.2021 - 12.2021
- Provide expert guidance to local and international clients on various company formation structures, including offshore, free zone, and mainland options, aligning recommendations with their specific business needs and objectives.
- Ensure full compliance with UAE business regulations, including legal, financial, and industry-specific requirements, to facilitate the smooth establishment of companies in line with local laws and international standards.
- Build and maintain strong relationships with free zone authorities, government agencies, and regulatory bodies to ensure a seamless process for company registration, licensing, and approvals.
- Oversee the preparation and submission of necessary legal and corporate documents, ensuring that all paperwork is complete, accurate, and submitted in a timely manner for company registration and licensing.
- Act as a primary point of contact for clients, providing regular updates on the status of their applications, managing inquiries, addressing concerns, and offering ongoing support throughout the company formation process.
- Continuously review and streamline internal processes to enhance operational efficiency, reduce processing times, and improve the overall client experience, ensuring that each client’s needs are met promptly and effectively.
- Work closely with the sales and operations teams to align strategies, address client needs, and ensure a smooth transition from company formation to operational business setup.
- Stay informed about market trends, regulatory changes, and new business opportunities within the UAE’s rapidly evolving business environment to offer clients up-to-date and relevant advice.
- Deliver a high level of customer service by addressing complex client needs, managing escalations, and ensuring overall client satisfaction through every stage of the company formation process.
- Maintain accurate and organized records of client interactions, company formation progress, and key milestones, ensuring compliance with documentation standards and facilitating efficient follow-up and reporting.
Education
Bachelor of Commerce - Accounting And Commerce
University of Punjab
04.2001 -
Intermediate in Commerce - Accounting And Commerce
Punjab College of Commerce
04.2001 -
Secondary School Certificate - Science
Fauji Foundation Higher Secondary School
04.2001 -
Skills
- Client Relationship Management
- Escalation Management
- Team Leadership and Supervision
- Client Retention Strategies
- KPI Management and Performance Tracking
Timeline
Client Relationship Supervisor
Decisive Zone
01.2022 - Current
Operations Executive
InZone Corporate Services Provider
04.2021 - 12.2021
Bachelor of Commerce - Accounting And Commerce
University of Punjab
04.2001 -
Intermediate in Commerce - Accounting And Commerce
Punjab College of Commerce
04.2001 -
Secondary School Certificate - Science
Fauji Foundation Higher Secondary School
04.2001 -
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