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MUHAMMAD HUSSAIN
Operations Supervisor
Dubai
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Supervisor
EFS Facilities Services
Dubai
03.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Completed bi-weekly payroll for 52 employees
Guard Force Commander-US Consulate
Transguard Group
Dubai
11.2022 - 03.2024
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Assisted in training new guards on company procedures, site-specific protocols, and effective security practices.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Planned and executed events, high level delegations/ministerial visits.
Senior Security Supervisor-British Embassy Dubai
Transguard Group
02.2018 - 11.2022
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Screened vendors and contractors before granting access to restricted areas within Embassy.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed comprehensive security policies and procedures, facilitating consistent adherence to best practices across organization.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinate with events team to safeguard CG's residence during and event/visit.
Security Officer
Transguard Group
08.2016 - 02.2018
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Sales Closer
J Telemarketing
Islamabad
08.2015 - 08.2016
- Exceeded monthly sales quotas by proactively seeking out new leads and maintaining strong pipeline of opportunities.
- Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
- Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
- Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
- Implemented CRM software to better track leads and manage client interactions, improving overall organization and time management.
- Trained and mentored new sales representatives.
- Exceeded quarterly sales goals by 5%
Education
Diploma Of Associate Engineering - Electrical, Electronics Engineering Technologies
04.2001 -
- 75% Minimum Average
High School Diploma -
04.2001 -
- 80% Minimum Average
Skills
Project Management
Microsoft Office
Problem-solving aptitude
Administration and Operations
Multitasking Abilities
Decision-Making
Logistics Oversight
Quality Assurance
Compliance Management
Performance monitoring
Customer Relations
Operations Management
Project Management
Coursework
- Completed IELTS from British Council with 5.5 Bands.
- Completed Art of Public Speaking Training from SKAI Training.
- Completed Fire & Safety Training from Emirates Aviation College Dubai.
- Completed Dubai Civil Decency Training at Global Village.
- Completed Customer Services Training at Global Village.
References
References will be furnished upon the request.
Certification
IELTS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Operations Supervisor - EFS Facilities Services
03.2024 - Current
Guard Force Commander-US Consulate - Transguard Group
11.2022 - 03.2024
Senior Security Supervisor-British Embassy Dubai - Transguard Group
02.2018 - 11.2022
Security Officer - Transguard Group
08.2016 - 02.2018
Sales Closer - J Telemarketing
08.2015 - 08.2016
IELTS
10-2010
Faiz Ul Islam Institute Of Technology - Diploma Of Associate Engineering, Electrical, Electronics Engineering Technologies
04.2001 -
Govt High School Sanghwala - High School Diploma,
04.2001 -