Muhammad Ibrahim

Main Duties of a Bell Boy:Greeting Guests

– Welcome guests on arrival and offer help with their

bags.Luggage Assistance

– Carry guests’ luggage to and from rooms.Room

Orientation

– Show guests around the room and explain how

things work (e.g., lights, A/C, TV).Running Errands

– Deliver messages, packages, or amenities to guest

rooms.Parking Assistance

– Sometimes assist with valet parking (in some hotels)

Coordinating with Reception

– Help guests during check-in or check-out.Calling

Taxis or Transportation

– Arrange transport or help guests find local services.

Handling Lost & Found Items

– Report and manage items left behind by guests.

-Accept deliveries from vendors.

-Check quantity and quality against purchase orders and delivery notes.

-Inspect goods for damage or expiration.

-Store items properly (FIFO method – First In, First

Out).

-Organize storage areas (dry store, cold store,

maintenance parts).

-Monitor stock levels and report shortages.

-Issue requested items to departments against

proper requisition forms.Record and update stock

logs.

-Perform regular stock takes (daily, weekly, or

monthly).

-Maintain stock register (manual or computerized).

-Reconcile stock discrepancies.

-Liaise with the purchasing department for

replenishment.

-Work with cost control and accounts for accurate

reporting.

Training Objectives:

-Understand daily operational tasks and

responsibilities.

-Learn preventive and reactive maintenance

procedures.

-Gain knowledge of hotel facilities, systems, and

emergency protocols.

-Develop safety awareness and compliance with

regulations.

-Electrical distribution panels and lighting

-Water supply and drainage systems

-Pumps, and hot water systems

-Recording maintenance logs

-Replacing filters, checking belts, cleaning units

-Responding to guest room complaints (AC not

working, leaks, etc.)

-Troubleshooting electrical faults

-Personal Protective Equipment (PPE)

-Hotel emergency procedures (fire, flood, blackout)

-Safe use of ladders, tools, and chemicals

-Basic first aid awareness

-Coordination with Front Office and Housekeeping

-Handling guest requests professionally

-Writing clear reports and logs

-Shift handover

procedures