Muhammad IBRAR
Al Nahda 2,Sharjah UAE
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
11
11
years of professional experience
Work History
Telemarketing agent
Experts Solutions
Dubai, United Arab Emirates
05.2023 - 06.2024
- Answered customer enquiries with excellent customer service skills.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries focused on first-call resolution.
Cashier
Big Man Pizza
Lahore, Pakistan
06.2021 - 03.2023
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
Accountant/Data Entry
Nishat Textile
Lahore , Pakistan
07.2019 - 06.2021
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Analysed monthly balance sheet accounts for corporate reporting.
- Generated invoices based on established accounts receivable schedules and terms.
Supervisor
Barbee shoes
Lahore , Pakistan
03.2013 - 06.2019
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Master - Urdu
University of Punjab
Lahore 2021
Bachelor of Arts - Arts
University of Punjab
Lahore 2019
Diploma of Higher Education - Humanity
Board of intermediate and secondary Education
Lahore 2016
Certificate of Higher Education - Science
Board of intermediate Faisalabad
Faisalabad 2010
Skills
Ms word
Ms excel
Ms PowerPoint
Network Browsing
Languages
English
Beginner
A1
Urdu
Intermediate
B1
Timeline
Telemarketing agent
Experts Solutions
05.2023 - 06.2024
Cashier
Big Man Pizza
06.2021 - 03.2023
Accountant/Data Entry
Nishat Textile
07.2019 - 06.2021
Supervisor
Barbee shoes
03.2013 - 06.2019
Master - Urdu
University of Punjab
Bachelor of Arts - Arts
University of Punjab
Diploma of Higher Education - Humanity
Board of intermediate and secondary Education
Certificate of Higher Education - Science
Board of intermediate Faisalabad
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