Muhammad Ijaz
Biomedical Field Service
Dubai
Summary
Skilled in field service engineering and technical support, with expertise in installing, maintaining, and repairing equipment and systems at client locations. Possessing a strong technical background in mechanical, electrical, and software systems, well-prepared to tackle various technical challenges. Responsible for troubleshooting technical issues, delivering on-site or remote support, and performing routine maintenance for optimal performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Service Engineer
Popular International
Pakistan
- Provided technical support to customers on product installations, troubleshooting, and repairs
- Performed preventive maintenance services and inspections of equipment according to company standards
- Maintained customer service satisfaction by responding promptly to inquiries and resolving issues in a timely manner
- Developing new customers to provide technical support and offering company products and solutions
- Visiting customers on a routine and urgent basis to provide after-service, calibration, End-user training, and application of analyzer equipment
- Managing day-to-day work and team to achieve the target
- Evaluate new products and submit reports to the Product Manager
- Inventory and spare parts management.
Senior Engineer
Al Genome International- UAE
Dubai, United Arab Emirates
01.2022 - Current
- Provide preventive and corrective maintenance for the Equipment/Analyzer
- Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery
- Preparing and developing technical presentations to explain our Company's products or services to customers
- Generating high-quality sales leads, following up after initial contact
- Securing and renewing orders, negotiating prices, completing sales, and arranging delivery payments.
Biomedical Engineer/Technical Support
Al Mazroui medical and lab supplies - UAE
07.2017 - 02.2021
- Provide preventive and corrective maintenance for the Equipment/Analyzer in the university, laboratories, clinics, hospitals, etc
- Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery
- Created training materials for end users on how to utilize new systems or functions effectively
- Ensure that written SOPs and other operational technical protocols and procedures are made available to all users and supervise their compliance
- Create and maintain the inventory of all equipment, consumables and chemicals
- Participate in continuous improvement programs by efficient recording of observations and follow through on agreed actions
- Draw and implement certification and assurance test plans, procedures, and test reports
- Author operational manuals and essential operational and safety procedures for equipment and calibration based on manufacturers' documentation
- Coordinate installation and commissioning of new equipment
- Preparation and attend for internal and external Audits ISO, DOH, SEHA, JCIA CAP
- UAE Driving License.
Senior Service Engineer
Lab care Services
Pakistan
05.2013 - 12.2016
- Directed and supported installation teams during start-up, testing, and system commissioning
- Developing new customers to provide technical support and offering company products and solutions
- Visiting customers on a routine and urgent basis to provide after-service, calibration, End-user training, and application of analyzer equipment
- Managing day-to-day work and team to achieve the target
- Evaluate new products and submit reports to the Product Manager
- The caring team of Service Engineers
- Achieving AMC targets
- Inventory and spare parts management.
Education
Bachelor of Technology Electronics -
Preston University
01.2014
Skills
- Hands-on experience in fixing automatic Robotic Systems
- Troubleshooting and fixing Fluidic systems
- Electronically and physical calibration of Mechanical moving parts
- Troubleshooting and fixing of Pneumatic systems
- Supporting customers related to application issues
- Good communication skills
- Self-motivated and independent problem solving
- First Level Support on LIS/HIS CRM System
- Customer training and remote support
- Automation repairing, application, and maintenance
- Networking and Software installation
- Spare parts stock management
- Timely completion of tasks
- Working with Multicultural peoples
- Network and Software
Certification
- Certified in Service Training of Fully automated Immuno assay systems - Human Diagnostics Germany
- Certified in Samsung Mobile X-ray System
- Certified in Philips Medical Equipment
- Training on Immuno assay Analyzer Qualigen USA
- Certified in Service Training Hematology line - Norma Diagnostics Austria
- Certified in Service Training Live Cell Imaging System - Axion Biosystem USA
- Training on Hitachi Analytical equipment range
Languages
English
URDU
Arabic (basic)
Locations
- Al Genome International, UAE
Timeline
Senior Engineer
Al Genome International- UAE
01.2022 - Current
Biomedical Engineer/Technical Support
Al Mazroui medical and lab supplies - UAE
07.2017 - 02.2021
Senior Service Engineer
Lab care Services
05.2013 - 12.2016
Sales and Service Engineer
Popular International
Bachelor of Technology Electronics -
Preston University