Muhammad Imran

• Spearheaded renovations projects as needed, overseeing contractors' work quality while minimizing disruption to guests and operations.
• Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
• Leveraged social media platforms effectively, creating engaging content that attracted new clientele and increased brand visibility online.
• Improved guest satisfaction rates by implementing effective guest relations and personalized services.
• Coordinated events hosted at property, ensuring seamless execution from planning through completion stages.
• Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
• Optimized room allocation strategies based on guest preferences and booking patterns for maximum utilization of available space.
• Improved guest satisfaction rates by implementing effective guest relations and personalized services.

• Served as escalation point for high-priority cases, ensuring timely resolutions that met client needs.
• Managed vendor contracts, optimizing resource allocation and cost savings
• Streamlined internal processes for improved team productivity and client satisfaction
• Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
• Developed and maintained strong relationships with key clients, ensuring continued business growth.
• Implemented process improvements to reduce response times and increase issue resolution rates.
• Led team of support professionals to deliver exceptional service levels and resolve complex issues promptly.

• Supervised team of 8 housekeeping security to resolve issues arising during shifts.
• Oversaw day-to-day operations of 200-room hotel with staff of 415 employees.

• Managed budgets effectively, reducing operational costs without compromising on service standards.
• Negotiated contracts with suppliers, securing favorable terms and long-term partnerships for business.
• Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
• Oversaw facility maintenance efforts to maintain clean and safe environment for guests and staff members.

Ensure that employee accommodation is well secured, and employees are accommodated as per their entitlements in line with Human Resources Policy
•Arrange purchase of furniture, window treatments and floor coverings in accordance with purchasing policy guidelines
•Ensure that a high level of cleanliness and hygiene is maintained at all times within employee housing
•Set and review standards and ensure that are communicated to all accommodation employees
•Monitor and maintain service delivery according to policies and procedures

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
•Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
•Escort or drive motor vehicle to transport individuals to specified locations and to provide personal protection.
•Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
•Drive and guard armored vehicle to transport money and valuables to prevent theft and ensure safe delivery.
•Monitor and adjust controls that regulate building systems, fire extinguisher, fire hose sprinkles & fire panel.
•Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.

Assist with preparation of budget.
•Reconcile general ledger
•Implement financial policies and procedures
•Prepare and reconcile general bank statements•
•Establish and maintain supplier accounts
•Ensure data is entered into system
•Ensure transactions are properly recorded and entered into computerized•
•Accounting system
•Prepare income statements
•Prepare balance sheets
•Assist with annual audit
•Maintain financial files and records•
•Ensure safeguarding of all municipal funds

• Ensured compliance with safety regulations by conducting regular fire drills and emergency preparedness training sessions for staff members
• Assisted in conflict resolution among guests or staff members when necessary while maintaining professional demeanor at all times.
• Maintained accurate financial records and provided timely reports to management on revenue generation, expenses, and budgeting activities
• Monitored facility maintenance, ensuring clean, safe, and welcoming environment for guests
• Conducted regular facility inspections to proactively identify potential issues and address them before they escalated.