MUHAMMAD IQBAL
Dubai
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 10 years of aviation experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ramp Agent
FEDEX express dubai
02.2017 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Cargo Agent
DNATA CARGO Freight gate 5
01.2013 - 12.2016
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
- Effectively resolved disputes related to billing or service issues to maintain client satisfaction levels.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Operations Agent
DHL Express
01.2011 - 12.2012
- Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Fostered a culture of continuous improvement within the team by actively soliciting feedback on processes and performance metrics to identify areas for potential enhancement.
- Oversaw daily scheduling for personnel, equipment utilization, and workflow coordination to maximize efficiency without compromising quality or safety standards.
Education
Bachelor of Commerce (B. Com) -
University of the Punjab (SIIT College of Commerce, Sialkot)
Intermediate -
Matriculation (Science) -
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Safety Procedures Compliance
- Aircraft Tug Operation
- Ramp Security
- Team Leadership
- Crew assistance
- Flexible Schedule
- Airfield Safety Regulations
- Inclement Weather Tolerance
Languages
English
Urdu
Punjabi
Personal Information
- Passport Number: HN 1334743
- Father's Name: Muhammad ishaq
- Date of Birth: 08/19/88
- Nationality: Pakistani
- Marital Status: Married
- Religion: Muslim
- Visa Status: Employment visa
Licensedetail
1856235, 12/23/2012, 12/23/2022, Light vehicle and Light Tractor (manual)
References
Will be furnished on demand.
Certification
- Cargo Product Knowledge
- Cargo Special Load Handling
- Dangerous Goods Handling (9&10)
- First Aid Certified
- Certified Fire Fighter
- Aviation security Certificate
Timeline
Ramp Agent
FEDEX express dubai
02.2017 - Current
Cargo Agent
DNATA CARGO Freight gate 5
01.2013 - 12.2016
Operations Agent
DHL Express
01.2011 - 12.2012
Bachelor of Commerce (B. Com) -
University of the Punjab (SIIT College of Commerce, Sialkot)
Intermediate -
Matriculation (Science) -
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