MUHAMMAD IRSHAD P N
Administrative Assistant, Customer Service Representative, Junior Accountant, Sales And Marketing
Dubai,United Arab Emirates
Summary
To obtain a challenging position with a promising organization that pursues optimum value in the area of accounting and document controlling to commensurate my qualification and experience, which utilize and expand my skills,Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Administrative Assistant, Junior Accountant
Divai Copra Marketing
Mangalore
03.2020 - 07.2022
- Managing all accountancy support to required filed
- Assume the responsibility of receiving and sorting incoming payments with attention to credibility
- Manage the status of accounts and balances and identify inconsistencies
- Issue and post bills, receipts and invoices
- Check the validity of debit accounts
- Update accounts receivable database with new accounts or missed payments
- Ensure all clients remain informed on their outstanding debts and deadline.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Checked employee expense reports and submitted for signatures.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow and readability.
Document Controller, Process Consultant
Hinduja Global Solution
Bangalore, Karnataka
12.2018 - 11.2019
- Copy, scan and store documents
- Check for accuracy and edit files, like contracts
- File documents in physical and digital records
- Manage the flow of documentation within the organization
- Retrieve files as requested by employees and clients
- Maintain confidentiality around sensitive information and terms of agreement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided support for document controls and worked with contract documents.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Customer Service Representative, Digital Marketing
Digi Soluutions 360
Bangalore, Karnataka
02.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Collected and analyzed customer information to prepare product or service reports
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers
- Updated account information to maintain customer records
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA –Master of Business Administration - Marketing And Finance
VTU) Visvesvaraya
Technological University
B. Com – Bachelor of Commerce -
Mangalore University, University Board of Karnataka
Secondary School Leaving Certificate - Accounting And Business Management
Adarsha Pre University College, Kaikamba
Mangalore Computer Courses -
Keonics Computer Academy
Mangalore 04.2001 -
Skills
Office administration
Process optimization
Meeting minutes
Performance improvement
Staff Management
Filing and data archiving
Documentation and control
Customer and client relations
CRM
Complaint resolution
Creative problem solving
Microsoft office
Attention to detail
Willingness to learn organization
Time Management
Organization
Timeline
Administrative Assistant, Junior Accountant
Divai Copra Marketing
03.2020 - 07.2022
Document Controller, Process Consultant
Hinduja Global Solution
12.2018 - 11.2019
Customer Service Representative, Digital Marketing
Digi Soluutions 360
02.2017 - 04.2018
Computer Courses -
Keonics Computer Academy
04.2001 -
MBA –Master of Business Administration - Marketing And Finance
VTU) Visvesvaraya
Technological University
B. Com – Bachelor of Commerce -
Mangalore University, University Board of Karnataka
Secondary School Leaving Certificate - Accounting And Business Management
Adarsha Pre University College, Kaikamba