Muhammad Ishaq
Sharjah
Summary
Dynamic and culturally aware professional with a proven track record at Sunset Hospitality Group, excelling in customer service and problem-solving. Adept at managing high-pressure situations while ensuring guest satisfaction. Strong communicator and team player, committed to delivering exceptional experiences in diverse environments. Always maintaining a polished appearance and adaptability to changing demands.
Overview
1
1
year of professional experience
Work History
Host
Sunset Hospitality Group
10.2024 - 07.2025
- Provide front-line customer support by assisting clients with inquiries, reservations, and service requests.
- Ensure customer satisfaction by addressing complaints and offering quick, effective solutions
- Maintained professionalism and composure in fast-paced environments, even during peak service hours
- Learned to deal with customers of different nationalities and cultural backgrounds, developing strong cultural sensitivity and adaptability.
- Worked closely with the team to ensure smoothly daily operations, enhancing teamwork and collaborative skills.
- Actively practiced communication, problem-solving, and hospitality skills which are directly transferable to an in-flight environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Leadership And Management Studies - Leadership And Business Administration
National Defense University Islamabad, Pakistan
Pakistan 06.2023
Skills
- Customer service excellence: Ability to deliver high-quality service, ensuring passengers comfort and satisfaction
- Strong Communication Skills: Clear, Polite, and professional communication with passengers and colleagues
- Cultural Awareness: Experienced with interacting with people from different cultures and nationalities
- Problem Solving & Conflicts Resolution: skilled at handling difficult situations calmly and professionally
- Team collaboration: Ability to work effectively within a multicultural team under pressure and time constraints
- Professional Grooming: Always maintaining a presentable and polished appearance as per aviation industry standards
- Adaptability and Flexibility: Comfort with changing schedule, irregular hours, and international travel
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Host
Sunset Hospitality Group
10.2024 - 07.2025
Bachelor of Leadership And Management Studies - Leadership And Business Administration
National Defense University Islamabad, Pakistan