Muhammad Ismail
Sharjah,United Arab Emirates
Summary
As a dedicated Network and System Administrator with over 8year of experience, specialize in designing, implementing, and maintaining secure and reliable network infrastructures. Expertise in troubleshooting complex network issues, managing LAN/WAN environments, and optimizing network performance to effectively support business operations. Proficient in configuring and securing routers, switches, and have hands-on experience with network monitoring.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Courier driver
IMILE
Sharjah, UAE
01.2025 - Current
- Delivered packages efficiently across designated routes while ensuring adherence to traffic regulations.
- Maintained accurate records of deliveries and collections to streamline logistics operations.
- Communicated effectively with customers to confirm delivery details and address any concerns.
- Conducted routine vehicle inspections to ensure safety and operational readiness for daily routes.
- Managed delivery routes efficiently to ensure timely arrival of packages.
- 'Managed over 70 customer calls per day', or "Increased sales by 10%".
Courier driver
JNT EXPRESS
Sharjah, UAE
03.2021 - 09.2024
- Delivered packages promptly to designated locations ensuring customer satisfaction.
- Maintained accurate records of deliveries and collections for tracking purposes.
- Operated delivery vehicle safely adhering to all traffic regulations and company policies.
- Communicated effectively with customers regarding delivery schedules and any potential delays.
- Managed over 60 customer calls per day', or "Increased sales by 10%".
System and Network Administrator
Servtech Technical Services
Dubai
03.2018 - 12.2020
- Project type: Network Devices, Router, CCTV, 4G Router Configuration, PFSenseFirewall
- Technologies used: Server 2008, PFSense Firewall, CCTV, NEC SV8100 IP Telephone,Wifi Access point, Router and Switch.
- Active Directory Domain Services. Previously known as just Active Directory, AD Domain Services stores information about users, computers, and other devices on network in security boundary known as domain. With resources and users being members of a domain or trusted hierarchy of domains known as forest, access to company wide information is secure and no burden on user.
- Dynamic Host Configuration Protocol (DHCP) Server. Allows servers to assign or lease IP addresses to computers and other devices that are enabled as DHCP clients on network.
- Hyper-V. Provides services that can use to create and manage virtual machines (VMs) and their resources. Hyper-V will ship within 180 days of Server 2008 launch, but beta version is supplied with 2008.
- Print Services. Enables management of print servers and printers. print server reduces administrative and management workload by centralizing printer management tasks. Also part of Print Services is Print Management Console, which streamlines management of all aspects of printer server management including ability to remotely scan subnet for printers and automatically create necessary print queues and shares.
- CCTV operators. One of duties of security operators is to monitor CCTV (Closed Circuit Television) network, as many businesses worldwide rely on this technology to surveillance area. Here are common duties of CCTV operator: Camera status 100% functional, CCTV operating system working (controllers and software), Live video monitoring, Live incident tracking.
- Wireless Networking. Device, Plan, deploy, and improve wireless networks from beginning to implementation by collaborating with vendors, managers, and have hands-on experience with network monitoring.
- Design and implement WLANs and other wireless networks.
- Well knowledge of computer hardware
IT Supervisor
Inboxbp Pvt Limited Pakistan
Multan, Pakistan
10.2016 - 11.2017
- Supervised technical support and IT-related device projects, utilizing technologies like DCP, Turnstile, TVM, LED, and Kiosk, for Multan Metro Bus System under Government of Pakistan from October 2016 to March 2018.
- Led development and installation of software and hardware systems, ensuring alignment with project goals.
- Conducted tests, troubleshooting, and quality assurance to maintain high standards of service delivery.
Network Assistant
Viper Technology Arifa Software Technology Park
Lahore
10.2013 - 09.2016
- Project type: PTCL Manage Service
- Project type: 3G EVO device Configuration, Cisco Router, Switch
- Client: HBL(Habib Bank Limited), Khushali Bank Limited, Finca Microfinance Bank, Ravi Exchange, Cake & Bakes Project, Uniworth Shirt & Tie Project, Kalash Industry 1,2,3
- Description: Responsible for all network of VT.
- Recommend and schedule repairs to LAN/WAN
- Habib Bank Limited (Configuration of Juniper SRX210)
- Khushali Bank Limited(PTCL Cameras Installation)
- Finca Microfinance Bank(CISCO Configuration)
- Business In a Box(BIB) Configuration
- 3G EVO Configuration
IT Support
Panda Security Lahore
Lahore
05.2013 - 08.2013
- Implemented and configured Panda Antivirus and Firewall with content filtering.
- Conducted upgrades, installations, and troubleshooting for networks and networking devices.
- Managed Acronis desktop backup and recovery solutions.
- Deployed Panda Security Gate Defender e250 and e500 UTM Firewall, Pep link load balancer, and provided support and handheld email configuration.
- Installed and configured Panda Antivirus, implementing security policies.
- Performed comprehensive network management, including performance tuning, security monitoring, file server backup, and email management.
Executive Engineer
Iron Bridge Systems Lahore (Pvt.) Limited Pakistan
Lahore, Pakistan
02.2012 - 04.2013
- Designed, deployed, maintained, and upgraded Local Area Networks, including computer and server hardware such as Ethernet hubs, switches, and routers.
- Configured and troubleshooted routers, switches, wireless devices, and networking products.
- Implemented client-specific network security policies.
- Delivered comprehensive backup solutions and consultancy for future requirements.
- Planned and executed LAN network expansions, including Microsoft Windows Server upgrades, network router installations, cabling, and firewall setups. Managed network performance tuning, security monitoring, file server backups, and email stems. Collaborated with management to develop and audit network security policies. Provided technical support for application system integration with database servers. Installed operating systems, desktop software, and managed PC upgrades and network troubleshooting. Set up, configured, and administered Local Area Networks (LAN).
Education
Higher Secondary Education - ARTs
B.I.S.E (Intermediate Attested)
Dera Ghazi Khan, Pakistan 04.2015 - 04.2016
Skills
- Network Administrator with 8 years of experience in managing and securing complex network environments Skilled in troubleshooting, configuration, and monitoring of network devices and systems Proficient in network security protocols, VPNs, firewalls, and LAN/WAN management Experienced in system administration, including user Account management, backup and recovery, and performance optimization
Certification
- CCNA (CERTIFIED 2019) Corvit
- CCNP (CERTIFIED 2019) CORVIT
- MCITP CORVIT Jun 2011 - Aug 2011
- MCSE 2012 (CERTIFIED 2016) Feb 2016
LANGUAGES
English
Urdu
Arabic
PERSONAL DETAILS
- Date of birth : Jan04 1988
- Nationality : Pakistani
- Visa status : Dubai
- Marital status : Married
DRIVING LICENSE
Driving license category : Light Vehicle
Timeline
Courier driver
IMILE
01.2025 - Current
Courier driver
JNT EXPRESS
03.2021 - 09.2024
System and Network Administrator
Servtech Technical Services
03.2018 - 12.2020
IT Supervisor
Inboxbp Pvt Limited Pakistan
10.2016 - 11.2017
Higher Secondary Education - ARTs
B.I.S.E (Intermediate Attested)
04.2015 - 04.2016
Network Assistant
Viper Technology Arifa Software Technology Park
10.2013 - 09.2016
IT Support
Panda Security Lahore
05.2013 - 08.2013
Executive Engineer
Iron Bridge Systems Lahore (Pvt.) Limited Pakistan
02.2012 - 04.2013