MUHAMMAD JAMIL
Dubai
Summary
Results-oriented Warehouse Operations Manager and Consultant with over 13 years in e-commerce, retail, and fitness supply chains. Expert in designing and executing end-to-end Fulfillment Center operations, including logistics, inventory management, and facility setup. Led complex warehouse moves and fit-outs in the UAE, utilising ERP systems and data analytics to optimise processes and enhance cost efficiency.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Warehouse Operations Manager (E-commerce/Retail)
Lals Group LLC
Dubai
2020.09 - Current
- E-commerce & Marketplace Management: Oversaw end-to-end marketplace operations on Amazon, Noon, and Mumzworld, Trendyol, including product uploads, content imagery management, accurate category mapping, inventory updates, order processing, and performance tracking.
- Order Fulfillment & Logistics: Managed end-to-end order processing from Sales/Stock Transfer Orders to final dispatch, including stock verification, picklist generation, delivery note/invoice creation, pick-and-pack coordination, final QC, and timely carrier dispatch.
- Strategic Layout & Efficiency: Planned and executed physical layout of new warehouse, optimising material flow and storage capacity to enhance operational efficiency.
- Project Leadership: Successfully led a major warehouse move (01/09/2021), minimizing downtime and ensuring seamless transition of operations.
- Operational Reporting: Maintained critical business reports, ensuring accuracy in daily dispatch, stock reconciliation, pending orders, material requisitions, and sales/returns analysis.
- Compliance & Standards: Achieved 100% compliance with multi-channel selling policies and upheld warehouse housekeeping standards while implementing pest control measures.
- Stakeholder Management: Coordinated daily operations with vendors, category managers, retail stores, distribution teams, and security personnel.
- Homes r Us, Momstore, carter's, Daiso
Assistant Operations Manager – Warehouse & E-commerce
Noon.com
2020.08 - 2021.02
- Managed fulfillment-center operations, including inbound receiving and outbound dispatch, to optimise productivity and ensure efficient high-volume e-commerce/logistics operations.
- Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
Facilities Operations Manager (Fitness/Supports)
Curefit Fitness LLC
Dubai
2019.06 - 2020.06
- Multi-Site Management: Managed operational oversight for 10 fitness centers and 1 corporate office facility across Dubai.
- Managed day-to-day facility services, including housekeeping shift allocations, inventory management via ERP system, pest control, and security, ensuring compliance with annual maintenance contracts (AMCs) to maintain operational standards across all sites.
- Conducted monthly QC audits and prepared stock reports, submitting documentation for HQ finance while reviewing service contracts and inventory supplies to ensure adherence to HSE policies according to Curefit SOPs and support operational excellence.
- Brand Standards: Enforced strict compliance with staff grooming, appearance, and uniform standards, resulting in zero complaints from CX and Quality teams.
- Collaborated with projects department during construction of new centres, reporting on development progress and leading premobilization, event setup, and dismantling for offline activation events to ensure seamless operations.
- Recognised for outstanding contributions to team projects and initiatives.: Recognised as 'Employee of the Month' (01/10/2019) for exemplary performance on special projects.
Assistant Warehouse Manager (E-commerce)
Mumzworld.com
Dubai
2017.03 - 2019.05
- Outbound Operations Leadership: Led a 25-person team in picking and packaging operations. Coordinated fulfillment processes, including fragile item handling and shipment categorization to optimize costs. Monitored international shipping standards and tracked individual employee KPIs to ensure productivity targets were met.
- Inbound operations leadership: Supervised 30-member team receiving supplier/courier shipments. Prioritised and assigned inbound shipments based on urgency and deadlines, conducted QC checks for accuracy and compliance, processed goods into inventory, and generated discrepancy reports for vendor follow-up to enhance operational efficiency.
- Inventory Control: Maintained accurate, up-to-date stock records with items placed in designated locations. Conducted regular inventory audits to minimize shrinkage and ensure physical stock aligned with system records.
- Strategic projects: Oversaw support functions including reverse logistics, housekeeping, and routine maintenance. Led periodic re-inventorization efforts to streamline storage and improve space utilisation, contributing to effective space management and cost control.
- Contributed significantly to Dubai Warehouse Move, supporting logistical planning and execution.: Played a key role in the Dubai Warehouse Move (Mumzworld.com), working on special projects to facilitate the transition.
Warehouse Logistics Associate (E-commerce)
MarkaVIP.com
Dubai
2013.05 - 2017.02
- Order Fulfillment: Executed pick-and-drop activities using Oracle handheld devices.
- Collaborated with shipping department for timely dispatch of fulfilled orders, coordinating with operations to meet customer delivery expectations while analysing data to identify operational trends.
- Inventory Processing: Accepted inventory in the Oracle system based on Purchase Orders and item-level prioritization, ensuring fulfillment efficiency. Transferred inventory to designated locations via ERP system for proper traceability and organization.
- Reported on received shipments, fulfilled orders, and dispatched items through maintained spreadsheets, ensuring data accuracy. Communicated QC failures to suppliers for corrective measures.
- Conducted weekly cycle counts and audits to verify inventory accuracy and consistency with system records, monitoring stock levels to uphold optimal inventory.
Education
Intermediate -
government high school Dheedwal / Chakwal
Chakwal2008-01
Skills
- Warehouse Optimisation
- E-commerce operations
- FC operations
- Inventory management
- Logistics Coordination
- Process Improvement & Optimization
- Operational Management
- ERP Systems
- Vendor Management
- Team Leadership
- Operational Change Leadership
- Team Restructuring
- Consulting Expertise
- E-commerce Platforms
Languages
English
Urdu
Punjabi
Custom
- Gaming
- Photography
- Travelling
- Cricket
Timeline
Warehouse Operations Manager (E-commerce/Retail)
Lals Group LLC
2020.09 - Current
Assistant Operations Manager – Warehouse & E-commerce
Noon.com
2020.08 - 2021.02
Facilities Operations Manager (Fitness/Supports)
Curefit Fitness LLC
2019.06 - 2020.06
Assistant Warehouse Manager (E-commerce)
Mumzworld.com
2017.03 - 2019.05
Warehouse Logistics Associate (E-commerce)
MarkaVIP.com
2013.05 - 2017.02
Intermediate -
government high school Dheedwal / Chakwal