Summary
Overview
Work History
Education
Skills
Qualification
Accomplishments
Certification
Languages
References
Custom
Timeline
Generic
Muhammad Jamil Aslam

Muhammad Jamil Aslam

Gujrat,Pakistan

Summary

Experienced hospitality professional with a strong background in guest relationship management and hospitality management knowledge. Demonstrates excellent communication skills, creativity, and a well-developed sense of responsibility. Proficient in booking system management, staff mentoring, and complaint handling. Adept at maintaining calm under pressure and ensuring fire safety compliance. Committed to delivering exceptional service and enhancing guest experiences through effective leadership and comprehensive understanding of hotel services and menu offerings.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Aquaventure guest service team leader

Atlantis the palm Dubai
Dubai, UAE
11.2022 - Current
  • Created a welcoming atmosphere at the reception, resulted in positive guest feedback.
  • Ensured smooth running of front desk operations for optimal guest experience.
  • Negotiated solutions in instances of double bookings or overbookings without causing inconvenience to guests.
  • Promoted hotel amenities and services to enhance guest stay experience.
  • Delegated tasks among team members, achieved balanced workload distribution.
  • Streamlined booking system by implementing an online reservation platform.
  • Handled challenging situations with guests, maintained hotel reputation intact.
  • Conducted regular meetings with staff for increased productivity.
  • Developed effective communication strategies for better team coordination.
  • Implemented new check-in procedures to expedite guest arrivals.
  • Trained new staff members to provide exceptional customer service.
  • Increased operational efficiency by effectively scheduling staff shifts.
  • Enhanced guest satisfaction by promptly addressing and resolving complaints.
  • Fostered positive relationships with guests using excellent interpersonal skills.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Attendant Aquaventure Guest Service

Atlantis The Palm
Dubai
02.2016 - 11.2022
  • Working as a Attendant Aquaventure Guest Service at Atlantis The Palm Dubai.
  • Maintained cleanliness of facilities for enhanced guest experience.
  • Ensured customer comfort by promptly addressing their needs and concerns.
  • Coordinated with other staff members effectively, ensuring efficient team collaboration.
  • Worked efficiently under pressure whilst maintaining excellent customer service standards.
  • Assisted customers with luggage, ensuring their convenience and comfort.
  • Promoted park products and services leading to increased sales.
  • Provided high-level service to all guest, leading to repeat business.

Pool Attendant

Hilton Resort & Spa
Ras Al Khaimah
12.2013 - 02.2016
  • Working as a Pool Attendant in Hilton Resort & Spa Ras Al Khaimah UAE from 30 of December 2013 to 07 Feb 2016.

Pool Attendant

PC Hotel
  • Worked as a Pool Attendant in PC Hotel Pakistan for the period of 1 Year.

Security Guard

United Bank Limited
Gujrat, Pakistan
  • Worked as a Security Guard at United Bank Limited Gujrat Pakistan for six month.

Education

Secondary School Certificate -

Shaukot Model High School No. 2
Pakistan

Skills

  • Interpersonal & Communication Skills
  • Organizational & Management Skills
  • Technical & System Skills
  • Adaptability & Flexibility
  • Proactiveness & Initiative
  • Professionalism & Etiquette
  • Knowledge of Hotel Operations



Qualification

  • Fire safety training
  • Galaxy
  • Micros
  • Complaint handling training
  • Handling vantage system
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Food & hygiene


Accomplishments

    Happiness award form ICD 2021

Certification

Department trainer

Languages

Arabic
Native language
English
Master or proficient
C2
Urdu
Master or proficient
C2
Punjabi
Master or proficient
C2
Arabic
Intermediate
B1

References

References available upon request.

Custom

I declare that the particulars furnished above are true to the best of my knowledge and belief.

Timeline

Aquaventure guest service team leader

Atlantis the palm Dubai
11.2022 - Current

Attendant Aquaventure Guest Service

Atlantis The Palm
02.2016 - 11.2022

Pool Attendant

Hilton Resort & Spa
12.2013 - 02.2016

Pool Attendant

PC Hotel

Security Guard

United Bank Limited

Secondary School Certificate -

Shaukot Model High School No. 2

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Muhammad Jamil Aslam