Muhammad Javaid
Sharjah
Summary
Meticulous, task driven banking and finance professional with experience of more than 02 years, effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high level of integrity in banking sector.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Head Cahier Customer Service Officer
Emirates India International Exchange
07.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Processed customer service orders promptly to increase customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Officer
Khushhali Microfinance Bank
02.2020 - 12.2021
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Internship Student
Habib Bank Limited
04.2019 - 10.2019
- Provided clerical support, addressing routine, and special requirements.
- Delivered clerical support by handling range of routine and special requirements.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted, organized, and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
MBA - Banking
Bahauddin Zakariya University
Multan10.2025
Bachelor of Science - Mathematics
Bahauddin Zakariya University
Multan08.2015
Skills
- cash handling operation
- Account Management
- Service Recommendations
- Customer Support
- Transaction Management
- Banking
- Complaint Handling
- Records Maintenance
- Cash Handling
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Date Of Birth
18-Apr-1995
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Head Cahier Customer Service Officer
Emirates India International Exchange
07.2022 - Current
Sales Officer
Khushhali Microfinance Bank
02.2020 - 12.2021
Internship Student
Habib Bank Limited
04.2019 - 10.2019
MBA - Banking
Bahauddin Zakariya University
Bachelor of Science - Mathematics
Bahauddin Zakariya University
Similar Profiles
FRANCIS ETORNAM ATAKLIFRANCIS ETORNAM ATAKLI
Customer Service Officer at Emirates India International Exchange L P CCustomer Service Officer at Emirates India International Exchange L P C
SAMIR KARKISAMIR KARKI
Front Office Associate/Branch Admin at Emirates India International ExchangeFront Office Associate/Branch Admin at Emirates India International Exchange
Pavan PanagdanPavan Panagdan
Cluster Head at Emirates India International ExchangeCluster Head at Emirates India International Exchange