MUHAMMAD JAWAD
Dubai
Summary
Dedicated and detail-oriented professional with over 1 year 8 months of experience in supporting back-office functions. Proven track record in improving administrative processes, managing complex databases, and providing comprehensive support to senior management.
Overview
4
4
years of professional experience
Work History
Backoffice Coordinator (Consumer & Enterprise)
DU Emirates Integrated Telecommunication
08.2022 - Current
- Managed Consumer and Enterprises Customers Activities and WO's
- Wok on different technologies as a new,upgrade, downgrade, relocate and migration
- Using Tools CRM, DU GIS, NC, SP ESP tools IT Service Desk
- Coordinating with other departments through emails and escalating critical issues with the
relevant departments accordingly - Deep knowledge of products, Technical issues, and the resolution in minimal times
- Proactively contacting each customer regarding their technical and supportive issues and
take appointment to assign FE. - Coordinates with FE's to manage the work load
- Following up on all new and existing customers that are facing the issues
- Expert on all Spectra Logic tools and systems
- Managed with submitting and closing activities and customer WO Provided detailed description of issues in activities system.
- Create help desk documentation with step by step instructions to the Collogues
- Resolve critical network problems Assisting the Front Office team Provide high-speed data transmission services
- Planning for upcoming tasks
- Provide status reports to management
- Handling customer request as Relocation & Upgrade packages and downgrade packages of technology services
- Received the IP Phones ceased and send to NOC to remove the configuration and issue to the Technicians. Provide status reports to management
Database Developer & Backoffice Coordinator
DZS SECURITY LTD
01.2023 - 06.2023
- Assisted in coordinating and managing security operations for multiple client sites through remote communication channels.
Database Developer
ISOFT IT Training and Consultancy
03.2022 - 08.2022
- Design, develop and implement database systems based on customer requirements.
Customer Service Representative
MALAK EXCHANGE DEANS PLAZA
02.2020 - 03.2021
- Taking care of incoming calls and customer service questions.
Education
Bachelor of Science - Computer Science
Agriculture University Peshawar Pakistan
Pakistan05.2021
No Degree -
Diploma Information Technology
Pakistan02.2020
Skills
- SQL (Structural Querry Language)
- Procedural language extensions to SQL
- Form Builder &Report Builder
- Typing Speed 35 to 40wpm
- Windows Installation
- Ability to work in a team and under pressure
- Good communication skills
- Possess good verbal and written communication skills
- Quick learner and ability to work under pressure
- Possess good management and organizational skills
- Microsoft Office Specialist
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Pushto
Bilingual or Proficient (C2)
Personal Information
- Nationality: Pakistan
- Marital Status: Single
- Visa Status: Employment Visa
Timeline
Database Developer & Backoffice Coordinator
DZS SECURITY LTD
01.2023 - 06.2023
Backoffice Coordinator (Consumer & Enterprise)
DU Emirates Integrated Telecommunication
08.2022 - Current
Database Developer
ISOFT IT Training and Consultancy
03.2022 - 08.2022
Customer Service Representative
MALAK EXCHANGE DEANS PLAZA
02.2020 - 03.2021
Bachelor of Science - Computer Science
Agriculture University Peshawar Pakistan
No Degree -
Diploma Information Technology
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