MUHAMMAD KASHIF ANJUM
Al Ain City,UAE
Summary
Organized and dependable Service Consultant with 16 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals and excite our customers "customer for life".
Overview
17
17
years of professional experience
Work history
Porsche Global Certified Service Consultant
Porsche Center Al Ain - UAE
Al Ain, UAE
01.2012 - Current
- Have hands-on experience in working in Porsche, Audi, VW, and Skoda in these working platforms like PCSS and ELSA
- Worked on process optimization to maintain higher level of service satisfaction and reducing waiting time for customers
- Applied positive customer service approach to increase satisfaction levels
- Increased revenue by upselling and recommending products
- Demonstrated product features and functions to engage potential customers.
- Responded to customer requests with friendly, knowledgeable service and support
- Maintaining positive customer relationships to ensure repeat business
Assistant Manager Customer Relation & Marketing
Porsche Center Lahore - Pakistan
Lahore, Pakistan
01.2010 - 01.2012
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing
- Promoted new and updated services to increase customer retention.
- Kept track of current and potential clients needs to recommend new applicable products and services
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Organized financial and operational data to help with yearly budgeting and planning
- Evaluated and tracked staff to aid manager conduct performance reviews
Service Advisor
Porsche Center Lahore - Pakistan
Lahore, Pakistan
01.2007 - 01.2010
- Processed customer payments and set up direct debits for long-term service contracts
- Collaborated with service technicians to order parts for customers.
- Responded to questions regarding service outcomes and resolved complaints
- Handling parts order through @parts
- Process warranty claim in PPN/ WWS Online
- Handled PRMS platform for online technical , parts and warranty inquiries
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings
- Provided customers with price information and handled financial transactions
- Tested cars to determine accuracy of repairs
- Notified customers about service changes or car pick-up schedules.
- Maintained quality assurance standards for all products and services
- Maintaining positive customer relationships to ensure repeat business
Education
Master of Business Administration - Business / Marketing
University of Central Punjab
Lahore/ PakistanBachelor of Commerce - Commerce
MAO College , Lahore
PakistanIntermediate - Pre-Engineering -
Govt Islamia College
Lahore/ PaksitanSkills
- Hand on Experience in SAP
- Diploma in E-Commerce
- Fluent in English
- Moderate in Arabic
- Command on Computer and office tools
- Porsche Product Experience - Spain
- Porsche Global Certification System (PGCS) 2016
- Porsche Global Certification System (PGCS) 2022
- Porsche Product Experience - Dubai
- Several product based trainings in Abu Dhabi and Dubai from 2008-2023 including instructor based and online
- Creative problem-solving
- Schedule management
- Communication skills
- Customer-focused
Custom
- Hiking
- Reefing
- Motoring
- Movies
- Camping
Personal Information
- Date of birth: 11/09/82
- Nationality: Pakistani
- Marital status: Married
- Email: kashif.porsche911@gmail.com
- Mobile contact: +971559980896
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Accomplishments
Constantly Meeting Monthly Target
Customer satisfaction target 9.1 , achieved 9.6 out of 10 for the year 2023
Customer Excitement target 67% achieved 72%
Scored 1st Place in Customer Satisfaction and Customer Excitement within company (AL Ain and Abu Dhabi branch)
References
References available upon request.
Timeline
Porsche Global Certified Service Consultant
Porsche Center Al Ain - UAE
01.2012 - Current
Assistant Manager Customer Relation & Marketing
Porsche Center Lahore - Pakistan
01.2010 - 01.2012
Service Advisor
Porsche Center Lahore - Pakistan
01.2007 - 01.2010
Master of Business Administration - Business / Marketing
University of Central Punjab
Bachelor of Commerce - Commerce
MAO College , Lahore
Intermediate - Pre-Engineering -
Govt Islamia College
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