Umar Farooq Abdul Rehman
Delivery Rider
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Delivery Rider
Careem
01.2024 - Current
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
Delivery Rider
Noon
11.2021 - 11.2023
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Expedited deliveries to meet customer deadlines and requirements.
Factory Production Coordinator
Noon
11.2020 - 09.2021
- Coordinated with production team to support productivity targets and deadline management.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Collaborated with cross-functional teams on special projects, contributing expertise as needed to meet objectives successfully.
- Maintained strong relationships with key stakeholders including clients, suppliers, and internal teams to promote efficient communication channels across all parties involved in the production process.
- Streamlined workflow processes, enhancing overall team performance and output quality.
Education
High School Diploma -
Government High School of Gujranwala
Natt Kalan Gujranwala, Pakistan 04.2001 -
Skills
- Critical thinking abilities
- Strong Communication Skills
- Professionalism and Courtesy
- Technical Support
- Escalation procedures
- Customer Service
- Active Listening
- Call Management
- Data Entry
Timeline
Delivery Rider
Careem
01.2024 - Current
Delivery Rider
Noon
11.2021 - 11.2023
Factory Production Coordinator
Noon
11.2020 - 09.2021
High School Diploma -
Government High School of Gujranwala
04.2001 -
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