MUHAMMAD MUBEEN
Abu Dhabi
Summary
Seeking opportunity within an organization that presents challenges requiring problem-solving skills. Eager to leverage abilities to contribute towards achieving company goals and advancing to higher levels of responsibility. Passionate about working in a dynamic environment that fosters growth and development. Committed to making a positive impact and driving success within the team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Noc Engineer
Abu Dhabi Islamic Bank
05.2023 - Current
- Ensure maximum possible service availability and performance.
- Responsible to execute the daily operational tasks of the core banking system.
- Executing monthly/weekly management reports that outlined the availability of applications.
- Provide support service for engineering and other technical teams.
- Effectively manage technical teams remotely by adopting monitoring best practices.
- Manage and maintain the OBM operation bridge monitoring system.
- Fault handling and escalations identifying and responding to faults on tools.
- Participate in a 24/7 call out-if required.
- Monitored network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
Network Administrator
MB Enterprise Private Limited
01.2020 - 02.2023
- Company Overview: (Pakistan)
- Enhanced network security by implementing and maintaining robust firewall and intrusion detection systems.
- Installing and configuring computer hardware, software, systems and networks.
- Installation and configuration of router and switches.
- Setting up accounts for new users.
- Installs and maintains network file servers and network operating systems; ensures that backup copies of all files are routinely made and securely stored at separate location; maintains system documentation.
- Experience with cisco networking technologies, including routers, switches, and firewalls.
- Knowledge of virtualization technologies, including VMware and Hyper-V.
- Providing technical support across the company (this may be in person or over the phone).
- Monitoring of Data center and server Room.
- Ensure security through access controls, backups and firewalls.
- Manage Active directory credentials create and update users id, Lock/Unlock user's id's, passwords reset.
- Responsible for implementing and enforcing security protocols.
- Gathered system information and create professional reports.
- Keep an eye out for needed updates.
- Provides second level technical support to users concerning network system operations.
- Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.
- Upgrade systems with new releases and models.
- Troubleshoot issues and outages.
- Maintained network hardware and software and monitored network to support network availability to end users.
IT Support
DWP Technologies
03.2019 - 12.2019
- Responsible for configuring devices/mobility.
- Providing excellent technical support to software users across the country.
- Testing and deploying the application.
- Responding in a timely manner to service issues and request.
- Taking ownership of customer issues reported or seeing problems through to resolution.
- Talk clients through a series of actions, either via phone, emails or chat, until they have solved a technical issue.
- Properly escalate unresolved issues to appropriate internal team (e.g. software developers).
- Install, configure, and maintain desktop and laptop computers, operating systems, and applications.
- Manage and monitor software installations, updates, and upgrades.
- Troubleshoot and resolve network-related issues, including LAN and WAN connectivity, VPN, and wireless access.
- Configure and manage network security policies, including firewalls, antivirus, and malware protection.
- Maintain inventory of hardware and software assets.
Education
Bachelor of Science - Computer Science
Sir Syed University of Engineering & Technology
01.2015 - 02.2019
Certification
CCNA
Personal Information
- Date of Birth: 03/14/95
- Gender: Male
Additional Information
Knowledge of SIEM.
Knowledge of Splunk.
Timeline
Noc Engineer
Abu Dhabi Islamic Bank
05.2023 - Current
Network Administrator
MB Enterprise Private Limited
01.2020 - 02.2023
IT Support
DWP Technologies
03.2019 - 12.2019
Bachelor of Science - Computer Science
Sir Syed University of Engineering & Technology
01.2015 - 02.2019
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