Microsoft Dynamics 365
Muhammad Nadeem
Retail Operation Manager
Faisalabad
Summary
Results-driven Retail Operations Manager with 5 years of experience in optimizing store performance, increasing sales, and improving customer satisfaction. Strong expertise in inventory management, staff training, and developing effective sales strategies. Proven track record of implementing cost-saving initiatives while maintaining high-quality service standards. Skilled at fostering a positive work environment that encourages teamwork and drives business growth.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
FMCG Manager
Carrefour Hypermarkets
Faisalabad
2021.03 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Responsible for Follow up of Stock Ordering and Promotions from suppliers
- Develop Performance improvement plans for team to meat Goals
- Responsible for Replenishment of shelves and Stock availability
- Stock Shrinkage & Shortage Control
- Stock planning according to demand and seasonality impact
- Minimize SKU stock outs
- Exercises useful control on Wastage & Shrinkage according to monthly target
- Maximizing sales through effective visual merchandising
- To visit competitor market for business expansions & especially focusing on their
- Business potential, market repo/Market Share.
- To keep an eye on the competitors, activities, speedy change in market conditions & its
- trends.
- Managed senior-level personnel working in marketing and sales capacities.
Floor Manager
Al-Fatah Store
Faisalabad
2018.03 - 2021.02
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed store inventory and stock levels to maintain availability of products.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- To perform all over operational & administrative functions of the Retail business which includes:
- Implemented new inventory management system, resulting reduction in stock discrepancies and improvement in overall stock turnover.
- Successfully led launch of new store layout, increasing average customer and boosting customer satisfaction ratings.
- Oversaw training and development of team of 50+ staff members.
Education
Master of Science -
University Of Agriculture Faisalabad
Faisalabad 2017.10 - 2019.08
Bachelor of Science -
BZU Multan
Multan 2014.01 - 2016.09
Skills
Strategic planning
Policies and procedures
Staff Management
Budgeting
Coaching and mentoring
Key Performance Indicators
Inventory Management
Sales Forecasting
Customer Service
Loss Prevention
Visual Merchandising
MS Office
Software
Gima
Super Market Application(SMA)
SAP
Outlook
Excell
Timeline
FMCG Manager
Carrefour Hypermarkets
2021.03 - Current
Floor Manager
Al-Fatah Store
2018.03 - 2021.02
Master of Science -
University Of Agriculture Faisalabad
2017.10 - 2019.08
Bachelor of Science -
BZU Multan
2014.01 - 2016.09