Muhammad Naseem
Summary
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Customer-focused housekeeper with issue resolution experience and knowledge of safety procedures. Bilingual and personable with "can-do" attitude. Established background as room attendant for five-star resort.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security officer
Transguard Group LLC
05.2023 - Current
- Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Room Division Manager
Fort Continental Hotel
04.2020 - 05.2023
- Encouraged all employees within department to present positive, exemplary image to customers
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained new employees on standards and hotel procedures.
Assistant Executive Housekeeping Manager
Salsabil Hotel By Warwick Group
02.2018 - 11.2019
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
Senior Housekeeping Supervisor
Ascott the Residence
04.2014 - 02.2018
- Implemented effective communication channels between housekeeping staff and other departments.
- Implemented energy-saving initiatives within the department such as recycling programs or use of eco-friendly cleaning products leading to cost savings without compromising quality.
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
Housekeeping Supervisor
Ascott the Residence
02.2013 - 04.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Reservation & Front office Supervisor
Etteen Dar-Al-Khalil Hotel
08.2011 - 02.2013
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Restaurant Manager
Olive Garden Restaurant
05.2008 - 05.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
High School Diploma -
BISE Mirpur
AJK Pakistan04.2005
Hotel Management Short Course Certificate - Hospitality Administration And Management
BRENTWOOD COLLEGE
United Kingdom04.2005
Skills
- Customer Service
- Communication
- Organizational Language
- Commitment Multitasking
- Computer literacy Leadership
- Work in pressure
- EPOS knowledge
- Employee management
- Staff development
- Operations coordination
- Departmental staff supervision
- Departmental budget management
Certification
- Certified Housekeeper, Spectrums Holding - 3 days (Elaf Hotel Jeddah)
- Certified Appreciation (Housekeeping Week), Ascott The Residence - Jeddah
- Pre-Opening Achievement Certificate - Ascott The Residence Thelia Jeddah
- Opera Property Management Training - Ascott The Residence Jeddah
- Certified POS, Protel Property Management - Saudi Co
- Munshi10 Hotel Software Training - (Munshi10 team) Fort Continental Hotel
- Certified Chemicals and Safety, Sealed Air Diversey
Languages
Urdu
English
Arabic
Sira Security License
Certificate from SIRA Training Centre Dubai
Locations
United Arab Emirates, Saudi Arabia
Personal Information
Nationality: Pakistani
Timeline
Security officer
Transguard Group LLC
05.2023 - Current
Room Division Manager
Fort Continental Hotel
04.2020 - 05.2023
Assistant Executive Housekeeping Manager
Salsabil Hotel By Warwick Group
02.2018 - 11.2019
Senior Housekeeping Supervisor
Ascott the Residence
04.2014 - 02.2018
Housekeeping Supervisor
Ascott the Residence
02.2013 - 04.2014
Reservation & Front office Supervisor
Etteen Dar-Al-Khalil Hotel
08.2011 - 02.2013
Restaurant Manager
Olive Garden Restaurant
05.2008 - 05.2011
High School Diploma -
BISE Mirpur
Hotel Management Short Course Certificate - Hospitality Administration And Management
BRENTWOOD COLLEGE
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