MUHAMMAD NASEEM
HOSPITALITY MANAGEMENT
Dubai
Summary
Motivated professional with experience in customer relations, sales and management. Excellent leadership and organizational skills with the ability to work well as an individual or as part of a team. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
12
12
Certifications
3
3
Languages
Work History
Room Division Manager
Fort Continental Hotel
Peshawar
05.2020 - 05.2023
- Assisted with development and distribution of marketing materials for facility.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Room Division Manager
Salsabil Hotel, Warwick Group UK
Jeddah
02.2018 - 01.2019
- Upheld high standards for customer service and led by example.
- Inspected rooms for damages and sufficient housekeeping practices.
- Reviewed housekeeping supply charts and inventories.
- Trained new employees on standards and hotel procedures.
- Fostered safe lodging environment with reliable and effective security services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Executive HK Manager
Ascott the Residence, Capital Land Group
Jeddah
02.2015 - 02.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
Asst. Housekeeping Manager
Ascott The Residence (Capital Land Group)
Jeddah
03.2013 - 04.2014
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Reservation Supervisor (Night Shift Part Time)
Etteen Dar-Al-Khalil Hotel
Makkah
12.2011 - 04.2014
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
Restaurant Manager
Olive Garden Restaurant
Islamabad
05.2008 - 08.2011
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Intermediate -
Alama Iqbal Open University
01.2005 - 04.2007
Matric - undefined
Board of Intermediate & Secondary Education
01.2003 - 04.2004
Skills
Property management systems knowledge
undefinedCertification
Hotel Management Short Course Certificate by BRENTWOOD COLLEGE U.K.
Additional Information
Father Name: Rehmat Din
Date Of Birth: 02 January 1987
Passport Number: AY9859573
Nationality: Pakistani
Marital Status: Married
Driving License : Yes (KSA,UAE)
Timeline
Room Division Manager
Fort Continental Hotel
05.2020 - 05.2023
Room Division Manager
Salsabil Hotel, Warwick Group UK
02.2018 - 01.2019
Executive HK Manager
Ascott the Residence, Capital Land Group
02.2015 - 02.2018
Asst. Housekeeping Manager
Ascott The Residence (Capital Land Group)
03.2013 - 04.2014
Reservation Supervisor (Night Shift Part Time)
Etteen Dar-Al-Khalil Hotel
12.2011 - 04.2014
Restaurant Manager
Olive Garden Restaurant
05.2008 - 08.2011
Intermediate -
Alama Iqbal Open University
01.2005 - 04.2007
Matric - undefined
Board of Intermediate & Secondary Education
01.2003 - 04.2004
Hotel Management Short Course Certificate by BRENTWOOD COLLEGE U.K.
Protel Property Management System, Software Training Certificate by SaudiCo
Opera Property Management, Software Training By Capital Land Group (Ascott)
Munshi10 Property Management, Software Training by Munshi10 Team
Chemicals & Safety Training Certificate from (Sealed Air) Diversey
Chemicals & Safety Training Certificate from Diversey KSA
SIRA Certificate For Security (Sira Training Centre Dubai)
Train the Trainee Certificate by Ascott the Residence
Pre-Opening Achievement Certificate By Ascott Tahlia Jeddah
Housekeeping Week, Appreciations Certificate for Hard Working from Ascott the Residence
3 days Hospitality Workshop in Elaf Hotel Saudi Arabia Certificate by SPECTRUMS HOLDING KSA. April 2015.
One day event on Food Safety, Fire Safety & Security organized by SMART TRAININGS & CONSULTANCY SERVICES PVT.LTD Fort Continental Hotel Peshawar.
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