Muhammad Noman Khan
Dubai
Summary
Seasoned telecom executive with over 18 years of international experience in Wholesale Mobility, specializing in Business Operations, Presales, Process Governance, and Solution Management.
A certified Project Management Professional (PMP) and PMO Certified Professional from PMI (USA), with a strong track record of delivering complex, multimillion-dollar communication platform projects across Europe, the Middle East, and Asia.
Currently leading strategic initiatives across pre-sales, solution engineering, routing optimization, and service delivery for a global portfolio of communication platforms which includes Voice, Messaging, IPX, Signaling (SS7, Diameter), Cloud Numbers, GRX, IoT, API, and WASB. Adept at driving process management, instituting governance frameworks, and embedding operational excellence across the service lifecycle.
Renowned for designing scalable, customer-centric solutions, optimizing platform capacity, and ensuring SLA compliance within highly regulated, multicultural environments. Brings a unique blend of technical depth and commercial acumen, enabling the development of product strategy, cost-efficiency programs, and long-term technology roadmaps. Trusted for building stakeholder alignment, strengthening governance models, and steering operational delivery toward measurable business outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager - Business Operations Wholesale Mobility
Bayobab MTN
06.2022 - Current
- Lead pre-sales engagement, solution architecture, and service management for international wholesale mobility offerings, including Voice, A2P/Bulk Messaging, IPX, Signaling (SS7/Diameter), GRX, Mobile Identity, IoT, API, and WASB.
- Collaborate with Sales, Commercial, and Product teams to design and dimension customer-facing solutions that are resilient, scalable, and cost-optimized—ensuring business alignment and technical feasibility.
- Own end-to-end solution lifecycle including technical responses to RFPs/RFIs, customer workshops, service onboarding, SLA setup, and post-implementation reviews.
- Manage international routing for Voice and SMS traffic, ensuring optimal quality, cost control, margin improvement, and alignment with strategic business goals.
- Work cross-functionally with Engineering, Network Operations, and Service Assurance teams to maintain high service availability, implement redundancy standards, and enhance customer experience.
- Provide inputs to product strategy and technology roadmap across IPX, signaling, and messaging domains to support innovation, revenue growth, and service evolution.
- Monitor resource utilization, optimize platform capacity, and drive initiatives to reduce OPEX while maintaining high-quality service delivery.
- Ensure compliance with regulatory, security (ISO/IT), and business continuity standards across new and in-life products and services.
- Support customer success with structured service reviews, performance reporting, and incident analysis to uphold operational excellence and long-term partnership value.
- Drive internal governance by contributing to budget planning, performance management, training needs assessments, and process improvements.
Project Manager - Mobile Data and VAS Networks
ZonG CMPak
01.2018 - 06.2022
- Worked as a Project Manager in multi products and multi-vendor environment to facilitate Mobile Data Networks Projects which include new products, solutions and services by ensuring best utilization of project management processes throughout the lifecycle of project.
- Provide expertise on Cross-Functional Leadership and Direction to stakeholders, Mobile Operators and Internet Service Providers (ISPs), CDNs providers for deployments and testing of VPN connections, ESS Services, Special Pricing configurations, Internet and SMSC services.
- Provide technical expertise on vEPC/EPC Core Cloud Packet Core and VAS infrastructures (2G/3G/4G), PCRF, DPI, BSS infrastructures for provisioning and charging (online/offline charging, mediation), SS7, Sigtran, Diameter and internet service management to ensure high quality of service by troubleshooting technical issues in real-time and in cooperation with stakeholders.
Senior Expert Core Network Signaling and Roaming
Saudi Telecom Company STC
02.2014 - 02.2017
- Worked in IREG to assist on Core network Signaling and International Roaming Projects for new products, solutions and services of Mobile Core Networks (CS/PS), NGN IGW Core, International Roaming (2G, 3G & 4G) and A2P/P2P messaging.
- Managed and defined IREG Processes for testing of IR24, IR32, IR35 and IR38 for (Camel, Postpaid, 3G, GPRS, and LTE) and Service Level Management for Interconnect, Voice, Mobile, Roaming (IPX/GRX).
- Liaise directly with Roaming Partner for smooth cutover and service launch. Handle worldwide roaming partners (500+ Operators) and customer complaints for all existing 2G, 3G and 4G LTE international roaming services.
- Worked on Customer Experience Management (CEM) to deliver the best services to our customers by using Huawei SEQ Analyst and Sigos GlobalRoamer for testing, troubleshooting, reporting and GRQ.
- Working in close coordination with all stakeholders/departments (IR, IN, VAS, MTAC, Design and Marketing) and External bodies (RP, GRX, IPX, Syniverse, BICS, SAP/Ameex-SMS HUB) for smooth process & integration for new services.
Project Lead - Core Networks
Telenor
10.2012 - 02.2014
- Worked as project lead for TDM to NGN migration from NSN Core to Huawei ATCA platforms.
- Supervising the team for network design and optimizing the network to maintain the KPIs.
- Expertise on Huawei ATCA MSoftx3000 and UMG8900, SBC SE2600, M2000 and OSIX.
- BoQ, HLD and LLD design and verification.
- Responsible to provide expertise in NGN Core Network Design, Panning and Engineering activities.
Senior Executive Engineer - Core Networks
Ufone PTML
04.2012 - 10.2012
- Worked on Huawei MSOFTX3000/UMG8900/NG-HLR9820/SG7000 including ATCA MSCs.
- Responsible for Database and configuration management along with Network monitoring, troubleshooting and analyzing of MAP, CAP/INAP, ISUP, BICC, M3UA including Roaming and SCCP.
- Capacity planning, Trunk and E1s expansion. Ensuring proper connectivity with BSCs to MGWs, MGWs to MSCs, MSCs to LDI operators, OMOs and PTCL.
Network Engineer Voice NOC
Sido Telecom Inc
06.2009 - 04.2012
- Worked on XIPX and GENBAND NGN Softswitch and SBC.
- Planning and Implementation of VoIP interconnect through CLI and iView between VoIP carriers using SIP and H.323 protocols.
- International Carrier Traffic Management and Monitoring (ASR, ACD, PDD), Dispute and QoS management.
- Routing and switching of VoIP calls (LCR based routing, special routing).
Education
MBA - Marketing And Management
Institute of Business Administration
Karachi, Pakistan12-2024
Bachelor of Science - Telecommunications Engineering
Hamdard University
Karachi, Pakistan06-2008
Skills
Business & Strategic Skills
- Business Operations Management
- Pre-sales & Solution Engineering
- Processes, Governance & SLA Management
- Service Excellence & Delivery
- Partner & Stakeholder Engagement
- Budgeting & Forecasting
- Customer Experience Management
- Cross-functional Team Collaboration
- Regulatory & Compliance Alignment
- KPI & Performance Metrics Management
Technical & Domain Skills
- International Wholesale Mobility
- Voice Interconnect & Routing Management
- A2P/P2P Messaging & Bulk SMS
- IPX, GRX, SS7, Diameter, and SIP Signaling
- API, IoT and WASB Connectivity Solutions
- Platform Dimensioning & Capacity Planning
- Service Design & Redundancy Planning
- Security Compliance (ISO, ITIL, BCP/DR)
- Telecom Standards & Carrier Network Topologies
- Network Architecture & Interconnect Planning
Tools
- MS Excel (Pivot Tables, Lookups, Data Modeling)
- PowerPoint (Executive-Level Presentations)
- Microsoft Word / Office 365
- Power BI (Reporting & Dashboards)
Certifications
- Project Management Professional (PMI-PMP)
- PMO Certified Professional (PMI–PMOCP)
- PMO Certified Practitioner (PMI-PMO-CP)
Certification
Project Management Professional (PMI-PMP)
Project Management Office Certified Professional (PMI-PMOCP)
Project Management Office Certified Practitioner (PMI-CP)
Timeline
Manager - Business Operations Wholesale Mobility
Bayobab MTN
06.2022 - Current
Project Manager - Mobile Data and VAS Networks
ZonG CMPak
01.2018 - 06.2022
Senior Expert Core Network Signaling and Roaming
Saudi Telecom Company STC
02.2014 - 02.2017
Project Lead - Core Networks
Telenor
10.2012 - 02.2014
Senior Executive Engineer - Core Networks
Ufone PTML
04.2012 - 10.2012
Network Engineer Voice NOC
Sido Telecom Inc
06.2009 - 04.2012
MBA - Marketing And Management
Institute of Business Administration
Bachelor of Science - Telecommunications Engineering
Hamdard University
Similar Profiles
Bongokuhle RikhotsoBongokuhle Rikhotso
Product Specialist at Bayobab, Formely MTN GlobalConnectProduct Specialist at Bayobab, Formely MTN GlobalConnect
Lesley Rene BarlowLesley Rene Barlow
Specialist: Finance & Billing Operations at BayobabSpecialist: Finance & Billing Operations at Bayobab
DANIEL SIKUKU ALUBBEDANIEL SIKUKU ALUBBE
Vendor Analyst-3rd Party Reporting and Performance at BayobabVendor Analyst-3rd Party Reporting and Performance at Bayobab
SADIQ ABBASSADIQ ABBAS
Banking Advisor at Fintrek Marketing Management LLCBanking Advisor at Fintrek Marketing Management LLC
NAVAS MOHAMEDNAVAS MOHAMED
Digital Marketing Manager & Team Lead at Invisor Management Training LLCDigital Marketing Manager & Team Lead at Invisor Management Training LLC