Muhammad Qaiser
Dubai
Summary
Guest-focused and diligent Concierge skilled in managing hotel reception areas. Expert at solving problems for continued guest satisfaction and retention. Uses resourceful approach to manage multiple simultaneous tasks on busy receptions without difficulty.
Overview
13
13
years of professional experience
Work History
Concierge Supervisor
The Address Dubai Mall
Dubai, UAE
05.2024 - Current
- Greeted guests upon arrival, providing immediate assistance and detailed information on facilities and services to ensure a welcoming experience.
- Managed booking inquiries and reservations through telephone, email, and in-person interactions, upholding high service standards to support seamless guest experiences.
- Handled guest requests and queries with professionalism, resolving issues promptly to enhance guest satisfaction.
Front Desk Agent
Avari Hotel, Karachi, Pakistan
Karachi, Pakistan
02.2022 - 12.2023
- Greeted guests upon arrival, assisted with check-in, and efficiently directed them to rooms, enhancing guest experience.
- Updated guest records and reservation systems accurately, ensuring protection of personal information and maintaining data integrity.
- Issued room keys, explained hotel amenities, and provided local area information, enhancing overall guest satisfaction.
Front Desk Agent
Pearl Rotana Capital Complex, Abu Dhabi
Abu Dhabi , UAE
10.2020 - 12.2021
- Greeted guests upon arrival, assisted with check-in, and directed to rooms to enhance guest experience.
- Issued room keys, explained hotel amenities, and provided local area information to facilitate guest enjoyment.
- Updated guest records and reservation systems accurately to ensure data integrity and confidentiality.
Concierge Agent
Pearl Rotana Capital Centre, Abu Dhabi
Abu Dhabi , UAE
03.2017 - 10.2020
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
Bellman
Media Rotana Hotel, Dubai
Dubai, UAE
02.2013 - 03.2017
- Delivered guest luggage to rooms, ensuring careful handling of belongings for guest satisfaction.
- Managed guest correspondence and parcels, ensuring timely delivery to enhance guest experience.
Education
FA - Arts
Intermediate
Sindh Board, Pakistan2015
Skills
- Guest relations
- Problem solving
- Booking systems
- Conflict resolution
- Communication skills
- Time management
- Team collaboration
- Front office operations
- Customer service
- Reservation management
- Data entry
- Service orientation
- Professional demeanor
- Multicultural awareness
- Positive attitude
Languages
Arabic
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Interests
- Swimming
- Cricket
- Footbal
Marital Status
- Married
Timeline
Concierge Supervisor
The Address Dubai Mall
05.2024 - Current
Front Desk Agent
Avari Hotel, Karachi, Pakistan
02.2022 - 12.2023
Front Desk Agent
Pearl Rotana Capital Complex, Abu Dhabi
10.2020 - 12.2021
Concierge Agent
Pearl Rotana Capital Centre, Abu Dhabi
03.2017 - 10.2020
Bellman
Media Rotana Hotel, Dubai
02.2013 - 03.2017
FA - Arts
Intermediate