Summary
Overview
Work History
Education
Additional Information
Timeline
Generic
Muhammad  Raees

Muhammad Raees

Forex Trader & Customer Service Specialist
Dubai

Summary

Dynamic and results-driven Telesales and Retention Specialist with 4+ years of experience in the forex and crypto trading industry. Proven expertise in client acquisition, retention, and revenue growth through effective sales strategies and personalized trading guidance. Skilled in using CRM systems to manage client relationships and drive business performance. Strong knowledge of technical and fundamental market analysis, with a focus on delivering market insights and maximizing client profitability. Excellent communication, negotiation, and problem-solving skills; dedicated to achieving targets and building long-term client trust.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Retention Specialist

Mirrox
07.2024 - 12.2024
  • Maintain trading volume by securing second deposits and providing market insights.
  • Conduct Zoom meetings to guide clients on trading strategies and market opportunities.
  • Deliver market signals based on in-depth analysis to improve client profitability.
  • Manage CRM systems for sales calls, margin calls, and reactivating inactive clients.
  • Maintained clean, safe, working environments.

Retention Executive

CONNECT CARE SOLUTIONS
01.2024 - 06.2024
  • Handled client retention for the Indian, and international markets.
  • Encouraged second deposits by providing technical and fundamental market insights.
  • Managed CRM records and conducted proactive sales and margin calls.
  • Re-engaged inactive clients through strategic communication.
  • Educated customers about trading opportunities within the international market.
  • Converted leads to More deposits using effective communication skills via CRM tools.
  • Conducted training sessions for new team members on best practices for reaching targets.

Telesales Executive

HASHTAG
03.2023 - 12.2023
  • Initiated customer contact, leading to successful conversions of initial deposits.
  • Managed data within CRM systems to track customer interactions efficiently.
  • Acquired new clients for forex trading, focusing on first-time deposits (FTDs).
  • Provided clients with comprehensive trading guidance.
  • Utilised CRM tools for lead management and conversion tracking.
  • Trained new hires on effective telesales and CRM usage.
  • Negotiated contracts and closed deals, contributing significantly to company revenue.

Trader & IB Partner

Metafx Global
02.2020 - 11.2022
  • Conducted self-trading with a focus on technical and fundamental market analysis.
  • Onboarded and mentored clients through the IB Programme.
  • Built and managed client relationships to increase trading volume and engagement.
  • Promoted forex trading services through market insights and strategies.
  • Engaged actively with clients during my tenure as an Introducing Broker (IB), providing insight into market trends.

Binance Crypto Trader

Self-employed
01.2019 - 02.2020
  • Traded cryptocurrency assets using market analysis and trend forecasting.
  • Gained expertise in digital assets and blockchain technology.
  • Managed risk and optimised trading strategies for consistent performance.

Education

Bachelor of Arts - Arts

Government High School Pakistan
Punjab Faisalabad
04.2001 -

Additional Information

  • Proficient in various CRM tools, including contact management systems, lead tracking software, automated email marketing platforms, and reporting analytics dashboards.
  • Experienced user of TradingView with strong skills in chart analysis utilizing advanced features for strategic decision-making within Forex markets.
  • Excellent communicator capable of convincing individuals through clear explanations tailored specifically toward their understanding level—demonstrated success in enhancing client satisfaction via professional telemarketing practices.
  • Possess a strong analytical mindset combined with creativity, enabling effective identification of solutions that resonate well with diverse clientele profiles!

Timeline

Retention Specialist

Mirrox
07.2024 - 12.2024

Retention Executive

CONNECT CARE SOLUTIONS
01.2024 - 06.2024

Telesales Executive

HASHTAG
03.2023 - 12.2023

Trader & IB Partner

Metafx Global
02.2020 - 11.2022

Binance Crypto Trader

Self-employed
01.2019 - 02.2020

Bachelor of Arts - Arts

Government High School Pakistan
04.2001 -
Muhammad RaeesForex Trader & Customer Service Specialist