MUHAMMAD RIZWAN
Car Advisor
Dubai ,Dubai
Summary
To, The Manager H & R Department Respected Sir/Madam, I went through the job requirements and could relate a lot to myself. I have always been passionate and I believe that I can do very well. Your organization is where I always wanted to work because of its reliability and reputation. I do believe that I am the right person for this job as my profile aligns with it. I do believe that I’ll be able to do well in this role. Thank you. Regards, MUHAMMAD RIZWAN 00971505146489 / SUMMARY: Effective team member possessing the skills to communicate and work well with others in a team environment or autonomously with the ability to lead projects. Quick learner and well-rounded in many functions and aspects of Management. Goal-orientated fundraising manager, respected leader, equipped with powerful communication, coordination and analysis skills. Proficient with Microsoft office programs and use of database programs.
Overview
10
10
years of professional experience
6
6
Languages
Work History
Call center agent
Du Telecom Company
Dubai
02.2013 - 02.2014
- Answer incoming calls and respond to customer's emails Management and resolve customer complaints
- Sell products and place customer orders in the computer system Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports Other duties as assigned
Al Futtaim
Dubai
10.2010 - 01.2013
- Watches sales
- Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
- Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
- Utilizes company tools to diagnose opportunities and develops action plans to improve performance - Forecasts/reforecast business, focusing on productivity to meet sales goals
- Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
- Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
- Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
- Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
Car Advisor
Al Saffar Engineering
Dubai , Dxb
11.2015 - Current
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Completed registration paperwork and sales documentation.
- Located desired vehicles at auctions and other dealerships.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Effectively located merchandise across various stores to address customer needs.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Prepared purchased vehicles and completed final delivery checks.
- Maintained compliance with all service, quality and regulatory standards.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Worked with loss prevention in monitoring shopper behavior.
- Drove team revenue totals by bringing in top sales numbers.
- Outlined sales, warranty and service procedures.
- Repaired faults, reassembled products and completed additional tests.
- Located and investigated production concerns and helped management implement corrective actions.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma (HSD) - undefined
Acquired High School
Diploma (HSD) - undefined
Global Learning Center, Academy
Skills
Interpersonal SkillsTeam PlayerLeadership SkillsProblem SolverResearcherTime ManagementDeterminationMS WordMS ExcelMS Power PointExcellent TypistWeb usage
Timeline
Car Advisor
Al Saffar Engineering
11.2015 - Current
Call center agent
Du Telecom Company
02.2013 - 02.2014
Al Futtaim
10.2010 - 01.2013
High School Diploma (HSD) - undefined
Acquired High School
Diploma (HSD) - undefined
Global Learning Center, Academy