MUHAMMAD RIZWAN

Dynamic professional specializing in hospitality services with a strong focus on customer care at Ejadah Asset Management Group. Demonstrated conflict resolution skills and ability to enhance guest experiences and customer service through effective communication and organization. Proficient in surveillance and incident management, ensuring safety and compliance in high-pressure environments.

Customer & Guest service Officer

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• Outstanding experience in Hospitality and customer services
• Specially handling guests with care as per their needs
• Skilled in planning, organizing, monitoring, report development and presentation
• Proficient in MS Office Suite - Word, Excel and Power Point
• Familiarity with office equipment, telephones, copy machines, and fax machines
• Strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service and conflict resolution skills
• Ability to work in a fast-paced environment
• Increased the average stay at the hotel among upper level guests

• Passport Number: LP9891213
• Date of Birth: 04/20/92
• Gender: Male
• Nationality: Pakistan

English (reading writing speaking), Urdu (reading writing speaking), Arabic (reading wriring)