Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Muhammad Sabir

Muhammad Sabir

Dubai,UAE

Summary

Experienced and approachable individual with hygiene professional, friendly and polite manner. I am looking for an job position to use my skills in the best possible way for achieving the company's goals with safety in all aspects and to build a long-term career in the company with opportunities for career growth.

Overview

8
8
years of professional experience
14
14
years of post-secondary education

Work history

Customer relationship officer

Click & connect Document Service
05.2021 - Current
  • Improved customer loyalty by promptly addressing concerns and resolving complaints.
  • Developed strong relationships with customers to understand their needs better.
  • Facilitated regular contact with key clients to maintain a high level of service.
  • Utilised CRM tools for effective management of customer interactions.
  • Took ownership of all customer queries, ensuring speedy resolution.
  • Delivered outstanding customer service, resulting in increased brand advocacy.

Health insurance advisor

International School Of Creative Science
Dubai
05.2019 - 04.2021
  • Secured client trust by explaining complex health insurance policies in understandable terms.
  • Provided personalised advice for clients' healthcare needs and budget considerations.
  • Assisted customers with claims process, ensuring they received their benefits smoothly.
  • Reviewed customer portfolios periodically to ensure adequate coverage was maintained.
  • Enhanced understanding of latest industry regulations by conducting regular professional development courses.
  • Managed a high volume of calls daily, providing excellent customer service to all clients.
  • Collaborated with the sales team to develop new marketing strategies for health insurance products.

Healthcare & Medical

Eternity medical equipment
Dubai, UAE
03.2017 - 03.2019
  • Attained significant cost savings with strategic supplier negotiations.
  • Streamlined inventory management for improved stock availability.
  • Enhanced supply chain efficiencies by establishing strong relationships with medical equipment manufacturers.
  • Implemented rigorous quality control checks to ensure product reliability.
  • Boosted customer satisfaction levels through proactive after-sales service.
  • Coordinated seamless logistics for timely delivery of medical devices.
  • Developed effective marketing strategies to expand market share.

Education

BBA - Business Managment

Swiss Business School
04.2015 - 07.2018

HSSC I - HSSC II - Computer Science

Omer Bin Al-Khattab Pakistani High Secondary School
05.2003 - 07.2014

Skills

  • Excellent at interpersonal communication
  • Knowledge of customer care service
  • Thorough knowledge of how to deal with different kinds of passengers
  • Problem solving expertise
  • Loyal and discreet (maintain confidentiality)
  • Good work ethic, flexible and can work under pressure
  • Punctual and Multitasking
  • Team player, detail oriented and resourceful in the completion of tasks with ability to multi-task effectively
  • Capable of doing overtime work

Languages

English
Fluent
Arabic
Fluent
Urdu
Fluent
Pashto
Native

Timeline

Customer relationship officer

Click & connect Document Service
05.2021 - Current

Health insurance advisor

International School Of Creative Science
05.2019 - 04.2021

Healthcare & Medical

Eternity medical equipment
03.2017 - 03.2019

BBA - Business Managment

Swiss Business School
04.2015 - 07.2018

HSSC I - HSSC II - Computer Science

Omer Bin Al-Khattab Pakistani High Secondary School
05.2003 - 07.2014

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Muhammad Sabir