Muhammad Sadiq
Dubai,uae
Summary
Dedicated professional with a strong background in problem-solving, communication, and adaptability. Demonstrates excellence in customer service, customer education and on-boarding, and complaint handling. Proficient in data entry and Microsoft Office, ensuring high levels of professionalism in all tasks. Committed to delivering exceptional customer experiences and continuously improving operational efficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer service and station controller
RTA
Dubai, UAE
03.2024 - Current
- Provided superior customer service for passenger satisfaction.
- Supported customer service by addressing account queries.
- Developed product knowledge for effective customer service.
- Delivered excellent customer service for repeat business.
- Coordinated vehicle availability for improved customer service.
- station controller with expertise in coordinating daily operations
- Ensuring timely departures and arrivals
- handling customer inquires, resolving operational issues to optimize efficiency and service quality
TRANSPORTATION INCHARGE
MARVEL LINK CHAUFFER
Dubai
03.2023 - 02.2024
- Successfully managed the process of interacting with passing vehicles and efficiently completing their registrations, demonstrating a keen attention to detail and adherence to procedural requirements
- Boosted efficiency by streamlining transport routes and schedules.
- Negotiated contracts with third-party carriers for best rates and service.
- Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
DATA ENTRY OPERATOR
WEQAYA HEALTH INVESTMENTS LLC UNDER DHA WITH SALAMA SYSTEM
Dubai
02.2022 - 01.2023
- Data Accuracy: demonstrated ability to input and maintain accurate data through careful verification and validation processes
- Efficiency: a proven track record of efficiently handling large volumes of data, meeting or exceeding set quotas and deadlines
- Software Proficiency: Highly skilled in using data entry software and tools, ensuring seamless and error-free data input
- Quality Control: Implemented rigorous quality control measures to identify and rectify discrepancies, ensuring data integrity and reliability
DATA ENTRY OPERATOR
PURE HEALTH
Dubai
03.2020 - 02.2022
- Experienced data entry operator with a strong focus on precision and efficiency
- Proficient in swiftly and accurately inputting large volumes of data into various systems and databases
- Adept at maintaining a high level of data accuracy and quality control through meticulous attention to detail
- I am seeking opportunities to contribute my data management skills to streamline processes and enhance organizational effectiveness
MARKETING RESEARCH ANALYST
MULTIVERSE COMMUNICATION
04.2019 - 02.2020
- Market Insight: Proficient in conducting comprehensive market research to gather and analyze data, providing valuable insights into market trends, customer behavior, and competitive landscapes
- Strategic Analysis: skilled in interpreting research findings to inform strategic decision-making, contributing to the development of effective marketing strategies and business plans
- Data Interpretation: Expertise in using statistical methods and tools to interpret data, enabling the extraction of meaningful patterns and actionable recommendations
- Customer Profiling: Experienced in creating detailed customer profiles through segmentation and analysis, facilitating targeted marketing approaches, and enhancing overall campaign effectiveness
Education
BBA - HR, MARKETING
JAIPUR NATIONAL UNIVERSITY
01.2022 - 12.2024
Intermediate - Grade 12
H.H SHEIKH RASHID PAKISTANI SCHOOL
Matriculation - undefined
H.H SHEIKH RASHID PAKISTANI SCHOOL
Skills
- Problem-solving
- Communication
- Adaptability
- Customer education and on-boarding
- Customer service excellence
- Data Entry
- Professionalism
- Complaint handling
- Microsoft Office
Languages
English
Arabic
Urdu
Hindi
Pashto
Personal Information
Date of birth: 10/25/99
Custom
I hereby declare that all the information contained in this document is accurate and references can be furnished upon request.
Timeline
Customer service and station controller
RTA
03.2024 - Current
TRANSPORTATION INCHARGE
MARVEL LINK CHAUFFER
03.2023 - 02.2024
DATA ENTRY OPERATOR
WEQAYA HEALTH INVESTMENTS LLC UNDER DHA WITH SALAMA SYSTEM
02.2022 - 01.2023
BBA - HR, MARKETING
JAIPUR NATIONAL UNIVERSITY
01.2022 - 12.2024
DATA ENTRY OPERATOR
PURE HEALTH
03.2020 - 02.2022
MARKETING RESEARCH ANALYST
MULTIVERSE COMMUNICATION
04.2019 - 02.2020
Intermediate - Grade 12
H.H SHEIKH RASHID PAKISTANI SCHOOL
Matriculation - undefined
H.H SHEIKH RASHID PAKISTANI SCHOOL
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