MUHAMMAD SADIQ
Dubai,UAE
Summary
A logistics and supply chain specialist with expertise in real-time delivery tracking, dark store operations, and last-mile delivery management. Demonstrates proficiency in fleet management, delivery issue resolution, and logistics coordination. Skilled in team supervision, staff scheduling, and performance monitoring to optimise operations. Adept at cash handling, daily revenue reconciliation, and utilising point of sale systems to enhance efficiency. Committed to driving operational excellence and seeking opportunities to further streamline delivery processes.
Overview
5
5
years of professional experience
Work history
Senior Logistics Associate
Noon
Dubai, UAE
2024.01 - Current
- Optimized last-mile logistics operations for Noon to improve customer satisfaction and service reliability.
- Managed dark store last mile operations to optimize customer satisfaction and operational efficiency.
- Dynamically assigned deliveries balancing rider location, workload, and expertise to meet 15-min SLA.
- Monitored live rider performance, flagged delays instantly, and provided coaching on the spot.
- Managed 12-hour rider shifts, ensuring peak coverage and daily COD submissions with 100% compliance.
- Resolved delivery issues fast incorrect items delays, or damages ensuring customer satisfaction and smooth returns.
- Kept customers updated on delivery status via real-time tracking and proactive communication.
- Noon Minutes
Operation support
Zomato
Dubai, UAE
2024.01 - 2024.01
- Supported end-to-end delivery operations, coordinating between restaurants, riders, and customers to ensure timely order fulfillment.
- Managed rider allocation and monitored real-time delivery performance to minimize delays.
- Handled rider queries related to orders, payments, and technical issues, ensuring smooth daily operations.
- Worked closely with customer support and restaurant partners to resolve complaints and service disruptions.
- Assisted in onboarding new delivery partners and provided training on operational processes and app usage.
- UAE
Fleet Associate (Logistics Operations)
Food panda
Islamabad, Pakistan
2021.01 - 2023.01
- Managed daily operations of delivery fleet, ensuring efficient order allocation and timely deliveries across assigned zones.
- Monitored rider performance metrics including delivery time, attendance, and order acceptance rates.
- Acted as primary point of contact for riders, resolving issues related to payments, app functionality, and live orders.
- Coordinated with customer support and operations teams to resolve delays, cancellations, and service-related issues.
- Assisted in onboarding and training new riders, ensuring compliance with company procedures and service standards.
- Maintained operational reports and performance dashboards using Excel/Google Sheets.
- Improved delivery efficiency by identifying bottlenecks and implementing process improvements.
- Handled high-volume operations during peak hours in a fast-paced environment.
Education
Bachelor of Commerce - Computers
Riphah University
Islamabad, PakistanSkills
- Real-Time Delivery Tracking
- Dark Store Operations
- Delivery Issue Resolution
- Fleet Management
- Logistics & Supply Chain Coordination
- Last-Mile Delivery Management
- Team Supervision & Staff Scheduling
- Rider / Staff Performance Monitoring & Reporting
- Cash Handling & Daily Revenue Reconciliation
- Point of Sale (POS) Systems
LANGUAGES
English C2
Fluent
Hindi
Fluent
Arabic
Intermediate
Urdu
Fluent
Timeline
Senior Logistics Associate
Noon
2024.01 - Current
Operation support
Zomato
2024.01 - 2024.01
Fleet Associate (Logistics Operations)
Food panda
2021.01 - 2023.01
Bachelor of Commerce - Computers
Riphah University