Muhammad Sajid
Customer Service Agent
Dubai
Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others .
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Operation Host
500 ft
Dubai
2022.12 - Current
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Airport Greeter
Dnata
Dubai
2021.09 - 2022.12
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Special Handling Agent (Wheelchair Agent)
Dnata
Dubai
2015.10 - 2020.03
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Transported over 50 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Airport Loader
Dnata
Dubai
2013.03 - 2015.10
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
Education
Matriculation -
Satluj Boys High School
2003.01 - 2005.01
D.com - undefined
Government Commerce College
2006.01 - 2008.01
B.com - undefined
Command Commerce College
2009.01 - 2012.01
Skills
PERSONALITYHOBBYTechnology, Cricket, MoviesGood communication - written and oral skillsEffective interpersonal skillsCommunicative PunctualityCreativity OrganizedWordMicrosoft Excel
Accomplishments
Aviation Customer Service Certificate (AIRFRANCE,KlM)
Affiliations
Microsoft Office
Customer Service
Timeline
Operation Host
500 ft
2022.12 - Current
Airport Greeter
Dnata
2021.09 - 2022.12
Special Handling Agent (Wheelchair Agent)
Dnata
2015.10 - 2020.03
Airport Loader
Dnata
2013.03 - 2015.10
B.com - undefined
Command Commerce College
2009.01 - 2012.01
D.com - undefined
Government Commerce College
2006.01 - 2008.01
Matriculation -
Satluj Boys High School
2003.01 - 2005.01