Muhammad Sajjad
Sales Supervisor
Dubai,Dubai
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
16
16
years of professional experience
Work History
Regional Key Account Manager
BRF
Dubai
08.2019 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Consistently achieved top ranking in revenue and profit growth.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
Operational Manager
Onion Caramel
Dubai
08.2016 - 01.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Business Development Executive
Mitsui & Co
Lahore
01.2010 - 01.2012
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Customer Service Representative
Mobilink
Karachi
08.2008 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Teller
Soneri Bank
Karachi
08.2007 - 01.2008
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Education
Diploma - Finance And Accounting
International Business Management Institute
Berlin, Germany2021
Diploma - Economic And International Business
International Business Management Institute
Berlin, Germany2021
Diploma - Strategy And Operations
International Business Management Institute
Berlin, Germany2021
BBA - Finance
University Of Gujrat
Pakistan04.2010
Skills
- Originality and Creativity
- Brand Alignment Strategy
- Strategic Selling
- Service Management
- Sales Program Creation
- Promotions and Marketing Strategies
- Key Account Management
- Pipeline Growth
- Business Leadership
- Effective Project Management
- Sales Intelligence
Affiliations
B2B and B2C Relationship Management
Sales Forecasting and Planning
Sales Reporting and Tracking Business Development
Business Support
Competitor Analysis
Customer Account Management
Sales Presentations
Additional Information
Seeking a Challenging career in management where I can contribute to the organization & people by constantly innovate, improve the Profitability and Productivity through dedication, determination, and Smart work by which I also grow, gain further exposure, expansion, experience, expertise, and earnings.
Strong flexibility/adaptability/learn ability, People management/leadership – train, mentor, manage, motivate, and lead. Negotiation, presentation, communication skills Key Accounts | Trade Marketing| Modern Trade Delivering exceptional customer service Customer relationship building – inspire trust and respect
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Regional Key Account Manager
BRF
08.2019 - Current
Operational Manager
Onion Caramel
08.2016 - 01.2019
Business Development Executive
Mitsui & Co
01.2010 - 01.2012
Customer Service Representative
Mobilink
08.2008 - 01.2010
Teller
Soneri Bank
08.2007 - 01.2008
Diploma - Finance And Accounting
International Business Management Institute
Diploma - Economic And International Business
International Business Management Institute
Diploma - Strategy And Operations
International Business Management Institute
BBA - Finance
University Of Gujrat
Similar Profiles
Burak KARATEPEBurak KARATEPE
Maintenance & Utilities Manager at BRFMaintenance & Utilities Manager at BRF
Faizullah AhmadiFaizullah Ahmadi
Housekeeper at BRFHousekeeper at BRF
Ibrahim SalehIbrahim Saleh
Financial analyst trainee at BRF (Federal foods )Financial analyst trainee at BRF (Federal foods )