Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic
Muhammad Salman Makhdoom

Muhammad Salman Makhdoom

Abu Dhabi,United Arab Emirates

Summary

HR professional with proven expertise in human resources management, focusing on HR software proficiency and labor law compliance. Strong critical thinking and attention to detail enhance employee relations and conflict resolution. Skilled in talent acquisition, onboarding, and payroll management, with a track record of improving recruitment processes through effective job advertisements and candidate interviews. Committed to advancing HR practices using innovative HRIS technologies and Bayzat HR systems.


Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Human Resources Manager

Confidential
Abu Dhabi Emirate
10.2023 - 09.2025
  • Oversee HR operations across 8 business units, supporting 300+ employees and ensuring compliance with UAE labour laws.
  • - Implemented HRIS (Bayzat) to optimise employee data accuracy, payroll automation, and reporting.
  • - Manage payroll processes with WPS compliance, ensuring timely and accurate salary disbursement.
  • - Lead end-to-end recruitment, onboarding, and performance management initiatives.
  • - Conduct policy reviews and compliance audits to align with evolving UAE regulations.
  • - Address employee grievances and disciplinary actions, ensuring fair resolutions.
  • - Mentor and train HR staff, fostering professional growth and departmental efficiency.
  • - Generate MIS and HR analytics reports to support leadership decision-making.
  • Enhanced recruitment processes for improved talent acquisition.
  • Streamlined HR procedures, resulted in more organised operations.
  • Maintained legal compliance to avoid penalties and sanctions.
  • Implemented an effective onboarding programme, ensured smooth integration of new hires.
  • Established efficient payroll system to timely salary disbursement.

Human Resources Specialist

NOVA Systems Engineering
Abu Dhabi Emirate
05.2022 - 10.2023
  • - Managed end-to-end recruitment and onboarding processes for technical and non-technical roles.
  • - Coordinated with IT and internal teams to ensure seamless onboarding of new hires.
  • - Maintained HR records in HRIS and physical files, ensuring confidentiality and compliance.
  • - Processed visas, renewals, and cancellations in compliance with UAE labour law.
  • - Administered payroll adjustments, including additions, deductions, and settlements.
  • - Conducted exit interviews and completed offboarding documentation.
  • - Organised employee engagement activities and training sessions.
  • - Monitored HR budgets, verified invoices, and followed up on vendor payments.
  • - Prepared end-of-service and leave settlements for employees.
  • Led initiatives for diversity and inclusion within the organisation, contributing greatly towards an inclusive work environment,.
  • Conducted exit interviews to gather valuable feedback and insights from departing employees.
  • Managed comprehensive benefits packages for increased employee satisfaction and retention.
  • Drafted detailed job descriptions to attract qualified candidates.
  • Alleviated staff workload for improved productivity through effective delegation of tasks.

Human Resources Generalist

Thrifty Car Rental UAE
Abu Dhabi
03.2018 - 12.2022
  • - Managed HR operations for 600+ employees across multiple entities (Thrifty, Dollar, Marlin Furniture, Arenco Architecture).
  • - Led recruitment, talent acquisition, and employee onboarding programs.
  • - Coordinated with PRO for visa applications, renewals, and cancellations.
  • - Oversaw payroll processing, ensuring accurate calculation of salaries, overtime, and deductions.
  • - Administered group medical insurance policies for staff across all business units.
  • - Drafted HR documentation including offer letters, salary certificates, and NOCs.
  • - Ensured compliance with UAE labor law in all HR operations.
  • - Addressed employee queries and grievances, maintaining a positive workplace environment.
  • Managed payroll to ensure timely compensation for employees.
  • Created a healthy work environment by initiating wellness programmes.
  • Advised top management on HR strategies aligned with business objectives.
  • Mediated conflicts amongst employees, resulting in harmonious working relationships.
  • Handled grievances for improved workplace harmony.

Human Resource Officer

Elhilali Ceramics, Sharjah, UAE
Sharjah
06.2016 - 10.2017
  • - Assisted in the development and implementation of HR policies and procedures.
  • - Conducted recruitment activities, including job postings, screening, and shortlisting candidates.
  • - Facilitated training and development initiatives for employees.
  • - Processed HR documentation including offer letters, NOCs, termination, and experience letters.
  • - Maintained employee filing systems, contracts, and company documentation.
  • - Supported grievance handling and provided guidance on HR policies.
  • Coordinated company-wide training programmes, enhancing overall skill sets of employees.
  • Managed complex employee relations issues to minimise workplace conflicts.
  • Kick-started cultural change initiative within organisation, nurturing a positive and collaborative work atmosphere.
  • Maintained accurate personnel records, ensuring data privacy regulations are met at all times.

Customer Service Executive

First Abu Dhabi Bank (FAB)
Abu Dhabi
04.2014 - 05.2016
  • - Delivered customer service support for banking products, handling inquiries and complaints.
  • - Processed debit/credit card activations, account requests, and complaint escalations.
  • - Promoted banking products and educated customers on digital channels.
  • - Managed high-volume inbound calls, maintaining professionalism and compliance with standards.
  • - Captured and resolved customer requests within turnaround times (TAT).
  • Managed difficult situations for positive outcomes.
  • Handled high volume calls whilst maintaining professionalism and composure.
  • Ensured minimal wait times by prioritising tasks effectively during peak hours.
  • Offered additional products and services to boost company sales.

Education

Bachelor of Business Administration - Business Administration and Management

Pak AIMS - The Institute of Management Sciences
Lahore Pakistan
09.2008 - 09.2012

Skills

  • Critical Thinking
  • Attention to Detail
  • HR Management
  • HR software mastery
  • Labour law compliance
  • Employee relations aptitude
  • HRM software proficiency
  • Onboarding process implementation
  • Experience with HRIS technologies
  • Conflict Resolution
  • Payroll
  • Talent acquisition strategy
  • Job advertisement development
  • Employee onboarding procedures
  • Disciplinaries, grievances and tribunals
  • Interviewing candidates
  • Employee dispute resolution
  • Human resources management


Websites

Certification

  • Performance Management and Strategic Planning
  • Fundamentals of Human Resources - Revised 2017
  • HR & Employment Law Course
  • HR & Recruitment Consultant Diploma
  • Certification Course in Human Resource Management

Languages

English
Advanced
Hindi
Native
Urdu
Native
Punjabi
Native

References

References available upon request.

Timeline

Human Resources Manager

Confidential
10.2023 - 09.2025

Human Resources Specialist

NOVA Systems Engineering
05.2022 - 10.2023

Human Resources Generalist

Thrifty Car Rental UAE
03.2018 - 12.2022

Human Resource Officer

Elhilali Ceramics, Sharjah, UAE
06.2016 - 10.2017

Customer Service Executive

First Abu Dhabi Bank (FAB)
04.2014 - 05.2016

Bachelor of Business Administration - Business Administration and Management

Pak AIMS - The Institute of Management Sciences
09.2008 - 09.2012

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Muhammad Salman Makhdoom