Muhammad Samy

• Escalation Engineer role is the highest support level for Dell EMC converged and hyper converged solutions
• Including VBlock, VxBlock, VxRail and VxRack
• I provide proactive consultancy for our Plus Support customers by collecting logs from all solution components doing technical analysis and finally provide customer a report with our findings to proactively prevent data loss , data unavailability and bad performance
• I am engaged in all P1 Critical SRs to technically lead the troubleshooting process to get the service up and running in the shortest time windows and to keep customer calm but explaining to him current situation , resources to be engaged and action plan to solve the problem
• In my team I am playing the role of the storage expert for all EMC storage products including VNX VNXe Unity XtremIO VMAX Recover point VPLEX and MDS Switches

• Provides software related custom integration and implementation support of EMC products at customer sites involving unique environments and configurations; this may include pre-site inspection, Low lever design discussions, initial installation, troubleshooting, implementation, customization, integration, and product orientation for the customer
• Manages Operations and performs complex and/or extended-stay software implementations
• Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of EMC products
• Achievements:
• Technical Lead for UK Colt Cloud Provider Migration for 1K Hosts within 12 European countries
• Solution architect and Implementation for the largest VMAX\VPLEX project in the EMEA region, Huawei
• Server , Storage and VDI Virtualization Team Lead

• Enterprise Egypt TAC is a Technical centre supporting all Huawei Enterprise devices all over Africa , the Middle East and Pakistan
• Remote and On Site support for Huawei SAN/NAS Storage, Rack and Blade Servers and VDI Solutions
• Installing and configuring RAID Groups, LUNS , Remote replication, Multipath and iSCSI/FC Interfaces
• Configuring related network devices ( Firewall , Switches , VLANs , DHCP relay )
• System Integration with Linux , Solaris , VMWare ESXi and Windows operating systems
• Installing all VDI Hardware components and connections (XenDesktop , AD , DNS , DHCP, SQL and FA ) and integrating with Huawei and EMC Storage
• Achievements:
• Technical Team Lead for implementing VDI Solution for Jumeriah Hotels Dubai
• Fast learning of the Huawei various products and technologies
• Managing various project implementation and training for schools , universities , call centre , hotels and army

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• Project Engineer for Implementing a new Data Centre infrastructure (Tenders , Discussing Technical Proposals for Cabling , Network Devices , Servers , SAN Storage, Security , Software and Licenses)
• Layer 2 Cisco Switches 2960 series and Layer 3 Cisco Switches 3750
• Cisco Data Centre Switch 6509 with DFC and Intrusion Prevention System Cisco 4240
• Firewall Using Cisco ASA 5520 , Juniper ISG1000 and SRX240
• Aruba Wireless Solution of 33 AP with 3200 and 620 wireless controllers
• Network Management using Cisco LMS , Juniper and NSM Access Control using Cisco ACS1120
• NAC Solution using Cisco 3355 NAC Manager, 3315 NAC Server and IC4500 Juniper NAC
• IBM Power 7 Blade Server , HP Blade Servers and Huawei Cloud Computing

Achievements:

Implementing new Data Centre from scratch including the drawing up of tenders conditions and terms , discussing technical proposals and submit technical reports to the management

Fast Learning of the proposed new technologies and understanding differences between various brands.

• Backend Operation-Central Information Technology, Infrastructure Team is the backbone team for all Enterprise Teams ( Windows, Unix, Backup and Capacity and Messaging) interconnecting all teams together and troubleshoot common problems
• Perform 24x7 monitoring Network infrastructure including Unix Servers, Windows Servers, Enterprise Network devices (routers, firewalls and switches) ,Messaging Servers, Backup servers and EMC SAN Storage Devices )
• Mainly using HP Open View for the monitoring tasks beside some in house developed tools for monitoring some other infrastructure ex: Public Cash Payment Machine (PCPM)
• Perform root cause analysis and fast work around solution reducing the fault impact
• Escalate incidents to dedicated teams for every technology.
• Achievements:
• Advance my UNIX Skills
• Fast learning of HP Open View different modules

• WIPR Team Provides Customers with all necessary information about the Quality of Service, e.g
• Router Performance , IP BW Utilization , Path Performance , Site Availability and Path Availability using the IPER chain and Orchestra
• Check the IPER chain nodes and fix any error or non-standard parameter according to the pre-defined policy
• Check the routers configurations and correct any fault with VPO
• Reactivate the routers in the Orchestra with the correct parameters
• Achievements:
• Fast Learning of all in-house developed applications and ITIL (KPI, SLA, SLO …etc.)
• Organization :
• Designation :
• Department\

• Troubleshoot DSL, LAN, WAN, TCP\IP, Mail and Router Configuration problems
• Troubleshoot Wireless problems and Security
• Create a TTS for every case and escalate it to the concerned department if necessary.