Traveling
Muhammad Shafi
Soft Service Specialist
Dubai,DU
Summary
To achieve a professional career in developing sector and will provide unlimited opportunities for growth, suitably rewarding my skills and knowledge. Also contributing constantly in adding value to the company at large. All the while engaging in new challenges and learning experiences.
Dedicated Facilities Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Soft Service Specialist
EJADAH ASSEST MANAGEMENT
Dubai
10.2020 - Current
- Supervise the daily activities of team
- Ensure optimal use of manpower and resources including sub-contractors and their staff
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes
- Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
- Conducting Soft Service basic induction training and assessments according to BICSc standard at on job training
- Liaise with Facilities Manager to ensure accuracy of quotations and estimates for additional
- Leaning or Security works.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Received and processed stock into inventory management system.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours; night, weekend, and holiday shifts.
Soft Service Superintendent
EMRILL SERVICE LLC
12.2018 - 09.2020
- Promoted as Soft Service Superintendent, assigned at Dubai Downtown Souk-al-Bahar/Old Town
- Ommercial Island from, JOB RESPONSIBILITES
- Ensuring the Staff and Supervisors Attendance in accordance With the Roster and the staff
- Ttendance in proper Grooming
- Responsible for development of a service charter and SLA to monitor key elements of the FM
- Ervice
- Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize Soft Service to achieve optimum performance and full customer engagement
- Ensuring the Contractors work timings and their schedules as per the client requirements
- Updating WMS, Risk Assessment, COSHH and Aspect Impact
- And Maintaining Documentation
- Conducting Audits, involving in the Audit fixing
- Conducting on job Trainings
- Involving in site and clients budgets
- Maintaining the Clients assets as per the Operational requirements
- Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service level
- Ensuring the Contractors work timings and their schedules as per the client requirements
- Updating WMS, Risk Assessment, COSHH and Aspect Impact
- And Maintaining Documentation.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
Soft Service Supervisor
Dubai Healthcare City
Dubai
11.2017 - 11.2018
- Manage the day to day on-site operation which includes cleaning, mailroom and sub- contractors
- Supervise the workforce, ensuring that managers deliver their specific services within the agreed budget and standards
- Ensuring that delivery is of the highest quality with a significant emphasis on service excellence
- Ensure that continuously and effectively deliver the client’s needs to the agreed specified
- Eservice Level Agreements
- Ensure that the standards of compliance, health & Safety and hygiene are to the Company and Client standards at all times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Soft Service Team Leader
EMRILL SERVICE LLC
05.2017 - 10.2017
- Promoted as Soft Service Team Leader with EMRILL, assigned at Dubai Healthcare City from, Set clear team goals and KPI
- Delegate tasks and set project deadlines
- Oversee day to day teams operation and performance
- Carried out the scheduled Cleaning in a day to day in accordance with Standard Operating
- Following Risk Assessments and work method Statements, policies and procedures
- Ensuring training needs are identified, relevant training organized and monitor the training
- Motivate Team Members
- Guiding the new staffs to do the task professionally and to stop the activities being carried
- Ut in case of HSE Violations/Unsafe acts.
Housekeeping Attendant
Dubai Healthcare City
11.2016 - 04.2017
- Delivering Cleaning Service safely and in accordance with Specific task instructions as Presented by Supervisor with proper grooming
- To ensure all Cleaning activities is carried out in Conformance with Professionally
- Operating the Cleaning Machinery in the deep cleaning Task
- All general Cleaning Activities maintained daily, weekly and Monthly basis properly
- Ensuring relevant Community rules and Constant awareness of the surroundings
- Maintaining the Checklists and Ensuring the work Assignments are completed
- Engaging, greeting Customers and general public in a confident and polite manner at all times.
Education
Degree -
Allama Iqbal College, Board of Sindh Karachi University
01.2014 - 01.2016
INTERMEDIATE - undefined
Board of Intermediate
01.2013 - 01.2014
SSC - undefined
Board of Secondary
education
Global Public School
Skills
Customer service specialist
Cleaning specialist
Guest satisfaction specialist
Certification
[ ISSA Supervisory certification]
Interests
Movies
Timeline
[ ISSA Supervisory certification]
06-2021
The COSHH Risk Assessor Certification
05-2021
Occupational Safety & Health Certification
05-2021
Train the Trainer Certification
05-2021
Customer Service Managing Customers Expectations Certification
05-2021
Soft Service Specialist
EJADAH ASSEST MANAGEMENT
10.2020 - Current
Soft Service Superintendent
EMRILL SERVICE LLC
12.2018 - 09.2020
BICSc Certification
09-2018
Taski Machines Operations & Maintenance Certification
02-2018
Soft Service Supervisor
Dubai Healthcare City
11.2017 - 11.2018
Soft Service Team Leader
EMRILL SERVICE LLC
05.2017 - 10.2017
Housekeeping Attendant
Dubai Healthcare City
11.2016 - 04.2017
Degree -
Allama Iqbal College, Board of Sindh Karachi University
01.2014 - 01.2016
INTERMEDIATE - undefined
Board of Intermediate
01.2013 - 01.2014
SSC - undefined
Board of Secondary
education
Global Public School