Highly enthusiastic Customer Relations Officer with over 5+ years of client interface experience. In-depth knowledge of sales account management and support. Skilled in high-end merchandise environments.
Hi, I’m
Muhammad Shaukat
Dubai
Summary
Overview
9
years of professional experience
Work History
Ufone GSM, Tele Communication
Customer Service Representative
10.2015 - 07.2017
Job overview
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
U Microfinance Bank Ltd
Customer Relationship Officer
07.2017 - 08.2019
Job overview
- Manage quality communication customer support and product representation for each client.
- Attend local regional and national trade shows for product development training as defined by territory needs.
- Successfully interact with customers and retail buyers to expedite orders.
- Guarantee positive customer experiences and resolve all customer complaints.
- Accurately log all daily shipping and receiving orders.
Life HealthCare Group
Sales Executive
07.2022 - Current
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Divisional Public School & College, DG KhanDG Khan Pakistan
11th Grade (High School) from Science Education
University Overview
Skills
- Information management
Account questions
Service issues
Replacements and refunds
Conflict resolution skill
Telephone inquiries specialist
Markdown/promotional procedures
Energetic work attitude
Courteous demeanor
Active listening abilities
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Sales Executive
Life HealthCare Group
07.2022 - Current
Customer Relationship Officer
U Microfinance Bank Ltd
07.2017 - 08.2019
Customer Service Representative
Ufone GSM, Tele Communication
10.2015 - 07.2017
Divisional Public School & College, DG Khan
11th Grade (High School) from Science Education
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