Muhammad Sheharyar Raza

Conduct in-depth KYC/CDD and EDD checks for new and existing high-risk customers, ensuring compliance with AML regulations.

Review and verify customer documents,

Ensure adherence to internal policies and regulatory frameworks related to AML/KYC requirements.

Support in regulatory audits and provide necessary documentation for compliance reviews.

Maintain an up-to-date database of AML/KYC documentation, ensuring accuracy and confidentiality.

• Provide best customer service to Business partners and maintain TAT as per the SLA
• Ensures that all terms and conditions stipulated in the Approval as precedent to disbursement of limits have fully complied with all securities and required documents have been obtained prior releasing limits for the assigned segment
• If not specific waiver/deferral must be available on record
• Likely for reviewing cases associated from stage 1 to stage 2 and completing the tasks within in functional framework
• Also responsible for pending cases with CCD and WFO to be accomplished in due course
• Archived outdated files, keeping the main filing system
• Identified data discrepancies through careful analysis, and promptly researching issues for quick resolutions
• Scanned or manually entered paper documents into electronic files, meticulously checking for inaccuracies and locating missing information
• Accurate data entry, validation, and attention to detail when managing document-related information in electronic systems
• Skilled in applying templates, formatting standards, and naming conventions to maintain consistency and professional presentation across all documents
• Proficiency with tools like SharePoint, Capture, Oracle, ETHIX and other EDM platforms for organizing, storing, and retrieving documents efficiently
• Expertise in managing the entire document lifecycle, from creation and version control to distribution, archiving, and disposal
• Skilled in tracking document versions and revisions to maintain up-to-date records, prevent errors, and ensure accurate historical records
• Ability to tag documents with accurate metadata for effective categorization, and retrieval
• Proficient in setting up user permissions and maintaining access controls to ensure data privacy, security, and compliance with confidentiality standards
• Conducting regular audits to ensure document accuracy, completeness, and adherence to standards
• Ability to identify discrepancies and implement corrective action
• Followed all company policies and procedures to deliver quality work.

• Followed defined policies and company's specified SOPs while resolving costumer issues
• Efficiently responded to queries and managed incoming and outgoing calls while recording messages
• Supported customers by providing helpful information, answering questions, and responding to complaints
• Opened and maintained customer accounts by recording accounting information
• Resolved product or service problems by clarifying customer's complaint
• Work effectively independently or as a part of team