Muhammad Sohail
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in customer service excellence and marketing campaign execution, demonstrating strong skills in teamwork and interdepartmental collaboration. Proven track record in conflict resolution and stakeholder engagement, enhancing supplier relationship management and financial oversight. Adept at visa processing, with a focus on achieving organisational goals through strategic initiatives.
Overview
20
20
years of professional experience
Work history
Operations Manager
Pinoy Tourism
Dubai, Dubai
2023.01 - 2026.02
- Managing all aspects of tourism operations within UAE, including tour booking, transportation arrangements, hotel reservations, and activity planning.
- Collaborating with other departments to create and implement marketing and promotional campaigns to attract tourists.
- Monitoring and analyzing tourism data and trends to identify areas for improvement and growth.
- Managing team of tour guides, drivers, and other staff members to ensure excellent customer service and efficient operations.
- Ensuring compliance with all regulations and guidelines related to tourism operations in UAE.
- Handling customer inquiries and complaints, and resolving any issues that may arise during tours or activities.
- Developing and maintaining relationships with tourism partners, including hotels, transportation providers, and activity vendors.
- Keeping abreast of industry trends and developments in order to continuously improve operations and offerings.
- Overseeing financial aspects of tourism operations, including budgeting, forecasting, and cost control.
- Managed vendor relationships to ensure timely delivery of services.
Corporate Visa Consultant & Operations
Pinoy Tourism
Abu Dhabi
2018.03 - 2022.12
- Managed client communications for successful case resolution.
- Advised clients on best route to achieving desired immigration status for optimal outcomes.
- Handled all client queries swiftly and professionally, enhanced overall service experience.
- Evaluated applicant eligibility through thorough document review and assessment methods.
- Delivered exceptional customer service, resulted in high client satisfaction rates.
- Assisted clients with complex paperwork, ensured smooth submission process.
- Identified potential issues in applications before submission, minimised chances of rejection or delay.
- Facilitated visa application preparation with detailed guideline provision.
- Compiled all necessary documentation to expedite visa approval processes.
- Maintained up-to-date knowledge of immigration policies for accurate consultancy services.
- Provided expert guidance on visa types, aided client decision-making process.
- Streamlined visa application process by implementing efficient data management strategies.
- Developed customised action plans for each client, accelerated their journey towards successful visa acquisition.
- Tracked application progress meticulously, updated clients regularly on status and next steps.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Advised customers on specific visa and passport requirements.
- Verified customer passports and documentation to travel.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Utilised business travel expertise to design cost-effective corporate trips.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Trained and mentored junior consultants in customer service best practices.
- Monitored flight costs and demand to achieve best-possible prices.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Maximised sales profits using proven upselling and cross-selling techniques.
Science Teacher
Government Higher Secondary School Khurrianwala
Faisalabad
2012.04 - 2017.10
- Plan and implement research-based science curriculum.
- Provide instructions on core sub-topics such as Chemistry and Biology.
- Engage student's in-class instructions by ensuring interesting delivery.
- Monitors student's progress and ensure discipline at all times.
- Evaluate academic achievement and provide extra coaching to lacking students.
- Prepared and distribute science-related material to students.
- Assisted in grading and checking assignments.
- Excellent instructional and communication skills.
Chemist Lab and Quality Control
Sitara Chemical Industries Limited
Faisalabad
2006.06 - 2012.03
- ICP (Inductively coupled plasma) operation for heavy metals analysis.
- Analysis of water (RO, Tube well, Cooling Tower, and Effluents).
- Chemical analysis of Caustic Soda, Sodium Hypochlorite, Hydrochloric Acid.
- Chemical analysis of Calcium Chloride, Magnesium Chloride, Bleaching Powder.
- In process (Brine) and Raw materials (Rock Salt, Lime Stone, Soda Ash) analysis.
- Draft quality assurance policies and procedures.
- Interpret and implement quality assurance standards.
- Investigate customer complaints and non-conformance issues.
- Prepare reports to communicate outcomes of quality activities.
- Coordinate and support on-site audits conducted by external providers.
- Evaluate audit findings and implement appropriate corrective actions.
- Responsible for document management system.
Education
Master of Science - Chemistry
University of Agriculture
Faisalabad04.2006
Skills
- Teamwork
- Customer service excellence
- Interdepartmental collaboration
- Marketing campaign execution
- Conflict resolution
- Stakeholder engagement
- Supplier relationship management
- Financial oversight
- Visa processing expertise
References
References available upon request.