MUHAMMAD SULTAN
TRAINER/MANAGER , SALES, CUSTOMER SERVICES AND CALL CENTER
SHARJAH
Summary
Dedicated management professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout the sales process.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Area Sales Manager
ALFALAH ASSET MANAGEMENT LTD
KARACHI
09.2020 - 03.2023
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Area Manager
ABL FUNDS LTD
KARACHI
08.2018 - 09.2020
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Spearheaded successful charity sales program resulting in [Number]% sales growth.
Assistant Sales Manager
NBP FUNDS
KARACHI
07.2016 - 08.2018
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
WEALTH MANAGER
ALAMEEN FUNDS
KARACHI
12.2015 - 06.2016
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Presented financial plans and investment recommendations to clients.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Monitored and updated financial plans to comply with client goals.
Call Center Supervisor
MEEZAN BANK LTD
KARACHI
02.2012 - 11.2015
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Supervised 40 call center agents in providing excellent customer service to callers requiring assistance for sales and Customer services issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Developed process controls and metrics for daily management of call center.
- Trained team members on performance metrics and consumer behavior identification.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Education
Master of Commerce - Finance
UNIVERSITY OF KARACHI
KARACHI, PAKISTAN 07.2007 - 07.2009
Bachelor of Commerce -
GOVT NATIONAL COLLEGE
KARACHI, PAKISTAN 08.2000 - 12.2004
Skills
Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Sales Manager
ALFALAH ASSET MANAGEMENT LTD
09.2020 - 03.2023
Area Manager
ABL FUNDS LTD
08.2018 - 09.2020
Assistant Sales Manager
NBP FUNDS
07.2016 - 08.2018
WEALTH MANAGER
ALAMEEN FUNDS
12.2015 - 06.2016
Call Center Supervisor
MEEZAN BANK LTD
02.2012 - 11.2015
Master of Commerce - Finance
UNIVERSITY OF KARACHI
07.2007 - 07.2009
Bachelor of Commerce -
GOVT NATIONAL COLLEGE
08.2000 - 12.2004
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