MUHAMMAD SULTAN
TRAINER/MANAGER , SALES, CUSTOMER SERVICES AND CALL CENTER
SHARJAH
Summary
Dedicated management professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout the sales process.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Area Sales Manager
ALFALAH ASSET MANAGEMENT LTD
KARACHI
2020.09 - 2023.03
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Area Manager
ABL FUNDS LTD
KARACHI
2018.08 - 2020.09
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Spearheaded successful charity sales program resulting in [Number]% sales growth.
Assistant Sales Manager
NBP FUNDS
KARACHI
2016.07 - 2018.08
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
WEALTH MANAGER
ALAMEEN FUNDS
KARACHI
2015.12 - 2016.06
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Presented financial plans and investment recommendations to clients.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Monitored and updated financial plans to comply with client goals.
Call Center Supervisor
MEEZAN BANK LTD
KARACHI
2012.02 - 2015.11
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Supervised 40 call center agents in providing excellent customer service to callers requiring assistance for sales and Customer services issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Developed process controls and metrics for daily management of call center.
- Trained team members on performance metrics and consumer behavior identification.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Education
Master of Commerce - Finance
UNIVERSITY OF KARACHI
KARACHI, PAKISTAN 2007.07 - 2009.07
Bachelor of Commerce -
GOVT NATIONAL COLLEGE
KARACHI, PAKISTAN 2000.08 - 2004.12
Skills
Relationship building
Sales team supervision
Territory Management
Business development and planning
Account management
Closing strategies
Sales presentations
Direct sales
Sales Reporting
Coaching and mentoring
Strategic planning
Solution selling
Accomplished manager
Sales processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Sales Manager
ALFALAH ASSET MANAGEMENT LTD
2020.09 - 2023.03
Area Manager
ABL FUNDS LTD
2018.08 - 2020.09
Assistant Sales Manager
NBP FUNDS
2016.07 - 2018.08
WEALTH MANAGER
ALAMEEN FUNDS
2015.12 - 2016.06
Call Center Supervisor
MEEZAN BANK LTD
2012.02 - 2015.11
Master of Commerce - Finance
UNIVERSITY OF KARACHI
2007.07 - 2009.07
Bachelor of Commerce -
GOVT NATIONAL COLLEGE
2000.08 - 2004.12