MUHAMMAD SULTAN
Dubai,UAE
Summary
Operations and sales coordination professional with experience supporting sales teams through business setup, licensing, and business banking processes. Manage client cases, coordinate internal departments and external partners, and ensure requirements completion within agreed timelines. Provide telesales support, client call handling, enquiry follow-ups, and accurate documentation for day-to-day operational continuity.
Overview
3
3
Languages
17
17
years of professional experience
Work history
SENIOR OPERATIONS EXECUTIVE
SKYWAY CORPORATE SERVICES
Dubai, UAE
2025.05 - 2026.09
- Managed daily operations for business setup, company formation, licensing, renewals, and business bank account opening.
- Coordinated with clients, sales, banking teams, free zones, service providers, and channel partners to ensure smooth case processing.
- Managed client cases from document collection and application processing through approvals and completion.
- Provided sales support including lead follow-up, client coordination, documentation, case handover, and post-sales support.
- Handled client calls, emails, WhatsApp enquiries, and day-to-day queries, providing timely updates and resolving routine issues.
- Coordinated with social media and marketing teams on incoming leads, campaign enquiries, and sales follow-ups.
- Monitored pending cases, documents, approvals, and payments while maintaining accurate records and ensuring timely completion.
OPERATIONS EXECUTIVE / SALES COORDINATION
NOOR AL MEZAN CORPORATE SERVICES PROVIDER
Dubai, UAE
2023.09 - 2025.04
- Coordinated business setup, company formation, trade licence issuance/renewals, and business bank account cases.
- Supported Business Consultants with lead follow-ups, quotations, documentation, appointments, and post-sales coordination.
- Handled client calls, emails, WhatsApp enquiries, and day-to-day service queries, providing timely updates.
- Coordinated with clients, free zones, banking teams, internal departments, and service providers to progress applications.
- Followed up on pending documents, signatures, payments, approvals, and other client requirements.
- Monitored client cases and maintained accurate records, updates, and documentation throughout the process.
- Coordinated with marketing and social media teams on incoming leads, campaign enquiries, and follow-ups.
- Supported channel partners and referral clients with documentation, service requests, and case updates.
- Assisted with license renewals, amendments, visa-related requests, and other post-setup services..
CALL CENTRE SUPERVISOR
J&A TECHNOLOGIES
Dubai, UAE
2023.03 - 2023.08
- Launched call center operations by establishing systems, recruiting and training staff, and implementing SOPs and call scripts to ensure consistency.
- Enhanced service quality and response efficiency through KPI monitoring and refining resolution processes to reduce customer wait times.
- Facilitated interdepartmental coordination for better issue resolution, resulted in improved cross-functional collaboration.
- Monitored calls daily, provided constructive feedback to agents on their performance metrics.
- Improved process efficiency by identifying bottlenecks and suggesting corrective measures.
AREA SALES MANAGER
ALFALAH AMC.
KARACHI
2020.08 - 2023.03
AREA MANAGER
ABL FUNDS LTD, KARACHI (ALLIED BANK)
KARACHI
2018.08 - 2020.09
ASSISTANT SALES MANAGER
NBP FUNDS, KARACHI (NATIONAL BANK)
KARACHI
2016.07 - 2018.08
WEALTH MANAGER
ALAMEEN FUNDS, KARACHI (UNITED BANK / UBL)
KARACHI
2015.12 - 2016.06
FLOOR SUPERVISOR - PHONE BANKING CUSTOMER SERVICES / TELE SALES
MEEZAN BANK LTD, KARACHI
KARACHI
2012.02 - 2015.11
CUSTOMER SERVICES REPRESENTATIVE
MOBILINK PAKISTAN LTD.
KARACHI
2010.11 - 2012.02
TELE SALES EXECUTIVE
TRAKKER PVT LTD.
KARACHI
2009.08 - 2010.11
Education
MASTER OF COMMERCE - FINANCE
UNIVERSITY OF KARACHI
KARACHI, PAKISTANSkills
- Expertise in operations research
- Managing deadlines
- Knowledge of regulatory compliance
- Client relations and portfolio management
- Market trend analysis and compliance
- AML/KYC adherence
- Team management skills
- Presentational abilities
- Building relationships effectively
- Proficiency in Microsoft Office
- CRM tools expertise
- Networking effectiveness
LANGUAGES
English
Proficient (C2)
Urdu
Proficient (C2)
Hindi
Proficient (C2)
Accomplishments
• Business Setup & Licensing Support
• Sales & Operations Coordination
• Tele sales & Lead Conversion
• Call Center Operations & Team Coordination
• Client Relationship & Case Management
• Channel Partner Coordination
• Social Media Lead Follow-up
• License Renewal & Banking Support
Timeline
SENIOR OPERATIONS EXECUTIVE
SKYWAY CORPORATE SERVICES
2025.05 - 2026.09
OPERATIONS EXECUTIVE / SALES COORDINATION
NOOR AL MEZAN CORPORATE SERVICES PROVIDER
2023.09 - 2025.04
CALL CENTRE SUPERVISOR
J&A TECHNOLOGIES
2023.03 - 2023.08
AREA SALES MANAGER
ALFALAH AMC.
2020.08 - 2023.03
AREA MANAGER
ABL FUNDS LTD, KARACHI (ALLIED BANK)
2018.08 - 2020.09
ASSISTANT SALES MANAGER
NBP FUNDS, KARACHI (NATIONAL BANK)
2016.07 - 2018.08
WEALTH MANAGER
ALAMEEN FUNDS, KARACHI (UNITED BANK / UBL)
2015.12 - 2016.06
FLOOR SUPERVISOR - PHONE BANKING CUSTOMER SERVICES / TELE SALES
MEEZAN BANK LTD, KARACHI
2012.02 - 2015.11
CUSTOMER SERVICES REPRESENTATIVE
MOBILINK PAKISTAN LTD.
2010.11 - 2012.02
TELE SALES EXECUTIVE
TRAKKER PVT LTD.
2009.08 - 2010.11
MASTER OF COMMERCE - FINANCE
UNIVERSITY OF KARACHI