Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Personal Information
Affiliations
Accomplishments
Timeline
Generic
MUHAMMAD TAYYAB

MUHAMMAD TAYYAB

Dubai,Dubai

Summary

Skilled professional with expertise in customer service and support, proficient in Microsoft Office and knowledgeable in aviation regulations. Demonstrates strong communication and collaboration skills, with a solid background in call center operations. Experienced in managing reservations, visa procedures, and special travel assistance, ensuring seamless travel experiences. Committed to utilizing product knowledge to enhance customer satisfaction and operational efficiency.

Overview

2026
2026
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification

Work history

Customer Service Agent(Ground Crew)

Emirates Group/ dnata
Dubai, United Arab Emirates
01 2024 - Current
  • Managed check-in counters using AS Connect and Altea DCS for multiple airlines.
  • Conducted thorough passport and documentation checks to verify travel eligibility.
  • Utilised Timatic to ensure compliance with ETA and visa requirements.
  • Engaged with passengers courteously, providing guidance throughout their journey.
  • Protected confidential information through strict adherence to privacy protocols.
  • Assisted passengers with special needs to enhance comfort during travel.
  • Maintained professionalism during customer interactions, ensuring positive experiences.
  • Handled large volumes of customers daily with focus on satisfaction.
  • Dealing with around 100 to 150 passengers as checkin,boarding agent

Equipment Operator /Ramp Operations

dnata /emirates group
Dubai, UAE
06 2021 - 01 2024
  • Executed work according to safety regulations to uphold best practices.
  • Managed ramp operations within Turn Around department for valuable and perishable cargo.
  • Operated varied equipment, including LDL, TTR, and MCB, to meet operational needs.
  • Set up and operated machinery to achieve volume targets efficiently.
  • Conducted regular equipment checks to ensure ongoing safety compliance.
  • Managed over 5 flights in day as e equipment operator.

Ramp Operations /TurnAround

TRANSGUARD
DUBAI, UAE
01 2018 - 03 2021
  • Executed security and safety operations for loading and unloading baggage and cargo from aircraft.
  • Marshalled equipment to ensure efficient ground handling processes.
  • Scanned baggage and cargo to verify correct flight assignments.
  • Secured and ensured safety of AVIH within aircraft.

Buggy operator (Club Car)

Transguard
Dubai, UAE
04 2021 - 05 2021

Consistently exceeded company productivity targets by completing daily orders efficiently.

  • Delivered exceptional customer service to passengers, enhancing overall experience.
  • Manged over 10 to 15 passengers in shift

Auto Cad Engineer

Kinetic Engineering
Dubai, Dubai
08.2017 - 09.2017
  • Developed targeted solutions for potential issues by assessing design requirements.
  • Utilised sketches, mock-ups, and prototypes to present design possibilities to clients.

Education

Diploma of Associate Engineering - Mechanical engineering

Government College Of Technology Sialkot
08/2013 - 08.2016

Diploma of Education(Auto Cad) - Engineering

Professional Skills Science Council
Lahore
12.2016 - 05.2017

High School Diploma - Science

Government High School Sankhtra
Naroowal
03.2003 - 02.2013

Skills

Microsoft Office proficiency

  • Customer service and support
  • Reservations for ETA
  • Effective communication
  • Team collaboration
  • Aviation regulations knowledge
  • Call centre experience
  • Telephone etiquette
  • Product knowledge
  • Visa procedures and checks
  • Special travel assistance

Certification


  • Saftey & security certificat (sira)
  • Environment Awareness Training
  • Fit To Fly -Emirates Airport Services
  • Awareness to Persons With Disability - Autism
  • Aviation Security
  • Data Privacy Basics from Emirates Group.
  • Completed Training for AS Connect Systen for All flights handling by dnata.
  • Completed Training in (Altea DCS) for Qatar Airways.
  • Completed DGR Training from Dnata Emirates Group
  • Completed Airport Ground Service Training Dnata Emirates Group
  • Understand the UK-ETA system.
  • Basic Fire Fighting Cert

Languages

Urdu
Native language
English
Fluent
Urdu
Native
Punjabi
Fluent
Arabic
Beginner

Custom

MUHAMMAD, TAYYAB, Dubai, 00000, +971 586197001, tayyab6197@gmail.com, Dubai

Personal Information

Affiliations

  • Traveling
  • sports
  • gym
  • watching movies

Accomplishments

  • Gias Memorial Award


Timeline

Auto Cad Engineer

Kinetic Engineering
08.2017 - 09.2017

Diploma of Education(Auto Cad) - Engineering

Professional Skills Science Council
12.2016 - 05.2017

High School Diploma - Science

Government High School Sankhtra
03.2003 - 02.2013

Customer Service Agent(Ground Crew)

Emirates Group/ dnata
01 2024 - Current

Equipment Operator /Ramp Operations

dnata /emirates group
06 2021 - 01 2024

Ramp Operations /TurnAround

TRANSGUARD
01 2018 - 03 2021

Buggy operator (Club Car)

Transguard
04 2021 - 05 2021

Diploma of Associate Engineering - Mechanical engineering

Government College Of Technology Sialkot
08/2013 - 08.2016
MUHAMMAD TAYYAB