Muhammad Umair Hafeezullah
Dubai
Summary
Results-driven professional with 14 years of multifaceted experience across real estate, facility management, retail, and administrative operations. Proven record of supervising teams of up to 34 members, optimizing workflows, enhancing customer experience, and managing over 60+ property assets simultaneously. Strong track record in client relations, property coordination, team leadership, and administrative efficiency. Adept at implementing operational strategies that improve productivity, cut costs, and drive consistent business growth. Attentive professional brings proven leadership abilities combined with strong knowledge of maintenance, repair and supply chain duties. Oversees installations and space planning to foster organized and efficient facility operations. Meticulous professional promotes workplace safety and proactively enforces all osha requirements.
Overview
15
15
years of professional experience
Work History
Head of Facilities Management
Al Zajel Real Estate
Dubai
03.2025 - Current
- Leading FM operations across residential, commercial, and mixed-use assets.
- Managing service providers, maintenance schedules, and compliance.
- Spearheading cost control, sustainability initiatives, and tenant satisfaction.
- Implementing CAFM tools and safety protocols to ensure seamless service delivery.
Real Estate Sales Broker
Al Zajel Real Estate
Dubai
11.2024 - 03.2025
- Facilitated leasing and sales of premium properties across Dubai.
- Managed client portfolios and sourced properties for investment.
- Closed high-value deals and strengthened long-term client relationships.
Assistant Branch Manager
Week Gifts Market
Sharjah
08.2023 - 09.2024
- Led a team of 34 employees, improving sales by 28% and increasing footfall by 62% during key retail periods.
- Implemented customer feedback systems, resulting in a 75% improvement in Net Promoter Score.
- Reduced excess inventory by 66% through supply chain and stock control optimization.
- Organized community outreach events that boosted local engagement by 14%.
Sales Executive
EMD Forex / Forth Venture
Dubai
06.2023 - 06.2023
- Closed three major clients within the first month, achieving AED 3,000+ in investments each.
- Encouraged client reinvestments totaling AED 14,000 through relationship-driven selling.
- Trained junior team members to improve onboarding and overall sales conversion.
Operations Coordinator & PRO
U-H General Maintenance
Ajman
10.2018 - 04.2023
- Managed operations for 28 staff, covering 16 buildings and 44 villas.
- Enhanced service efficiency by streamlining workflows and resource allocation.
- Liaised with government bodies to ensure full legal compliance across all operations.
- Managed tenancy contracts, permit processing, and vendor communication.
Executive Secretary / Customer Care Executive
Al Zajel Real Estate
Dubai
07.2010 - 09.2018
- Handled 150+ property portfolios with complete lease documentation and client engagement.
- Coordinated executive calendars, confidential records, and internal reports.
- Achieved a 83% customer satisfaction rate by resolving service inquiries promptly.
- Trained new customer service staff and developed SOPs that improved efficiency.
Education
New Indian Model School & College
Sharjah, UAE01.2008
Indian Excellent Private School
Sharjah, UAE01.2003
Salman Al Farsi Private School
Sharjah, UAE01.2001
Skills
- Branch & Retail Operations Management
- Customer Service & Relationship Management
- Facility & Property Management
- Administrative & Secretarial Support
- Tele-Sales & Lead Conversion
- Government Liaison & PRO Services
- Staff Training & Performance Supervision
- MS Office
- Ejari & Oqood systems
- Report generation
- Document filing
- Data entry
- Customer database handling
- Facilities management
- Compliance management
- Customer relationship management
- Project management
- Team leadership
- Effective communication
- Problem solving
- Time management
- Building maintenance
- Waste management
- Facility inspections
- Preventative maintenance
Desired Salary
Open
Languages
- English
- Arabic
- Urdu
- Pashto
Technical And Administrative Skills
- MS Word, Excel, PowerPoint (Basic proficiency)
- Ejari & Oqood systems (Real Estate admin)
- Report generation & document filing
- Data entry and customer database handling
Personal Information
- Height: 183 cm
- Weight: 96 kg
- Date of Birth: 04/29/94
- Nationality: Pakistani
- Marital Status: Married
Timeline
Head of Facilities Management
Al Zajel Real Estate
03.2025 - Current
Real Estate Sales Broker
Al Zajel Real Estate
11.2024 - 03.2025
Assistant Branch Manager
Week Gifts Market
08.2023 - 09.2024
Sales Executive
EMD Forex / Forth Venture
06.2023 - 06.2023
Operations Coordinator & PRO
U-H General Maintenance
10.2018 - 04.2023
Executive Secretary / Customer Care Executive
Al Zajel Real Estate
07.2010 - 09.2018
New Indian Model School & College
Indian Excellent Private School
Salman Al Farsi Private School
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